Ratings based on 177 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
This hotel has exceptional high level services. Best location, everything is nearby and walkable.they have best view to all the interest place. They have a silver sky restaurant at 49 floors, rotated restaurant to see all the view!
by A verified traveler
Nice hotel
Posted 3 Jun 2024 on HotelsThe hotel itself is clean and spacious. However, the room got so hot as the AC doesn’t go lower than 22C, so sleeping was difficult even with the fan they provided to help. Over all great location. The bar is no good but the top floor buffet restaurant was decent.
Comment from Hotel Management
6 Jun 2024 by Meria, Hotel Management
Dear guest, thank you very much for your feedback. We highly value your feedback and deeply apologize for air conditioning issues you may have encountered in your room. We have taken corresponding measures to repair and replace the equipment to ensure that similar problems do not occur again in the future. At the same time, we also greatly appreciate your affirmation of other aspects of our hotel. We will continue to work hard to provide better service and experience for every guest. If you have any other needs or suggestions, please feel free to contact our staff at any time, and we will be happy to serve you. Thank you again for your feedback. We look forward to your next visit.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 15 Aug 2023
Very convenient location. Hotel was old… facilities old. Room was. Wry smell for two beds. Very small beds too.
by A verified traveler
Posted 26 Apr 2023
Nice service including breakfast.
by A verified traveler
Posted 19 Sep 2022 on Hotels
by A verified traveler
Posted 9 Sep 2020 on Hotels
Comment from Hotel Management
12 Oct 2020 by Sherry, Hotel Management
尊敬的宾客：感谢您对酒店的好评，很荣幸与您邂逅在城市的中心区，我们将继续提高服务质量和产品质量，让你物超所值的体验到更加完美的体验。我们期待您的再次光临！
by A verified traveler
Posted 3 Aug 2020 on Hotels
Comment from Hotel Management
4 Aug 2020 by Sherry, Hotel Management
尊敬的Li先生/女士：您好，感谢您入住济南索菲特银座大饭店！您对大饭店的高度评价使我们更加富有动力，致力于将酒店打造成为济南市优质的五星级酒店，所有的索菲特大使都秉承着追求卓越的精神，通过我们对每一位客人的细心关怀，为其创造身处异乡的快乐和难忘的记忆。期待您的下次光临。
by A verified traveler
Posted 8 Jan 2020
Comment from Hotel Management
25 Jan 2020 by Sherry, Hotel Management
尊敬的Anonymous先生/女士，
您好！感谢您下榻济南索菲特大饭店并与我们分享您的入住体验。
索菲特的品牌特质之一就是独特的选址，充分为商务和休闲客人提供出行便利。酒店位于济南市中央商务区，直通银座购物商城、步行可达趵突泉、泉城广场、黑虎泉和宽厚里等著名景点。
索菲特客房除了拥有良好的设施，在设计方面室内融合了中国传统和法式优雅，拥有多种房型供选择。
衷心期待着您的再次光临。
by A verified traveler
Posted 23 Dec 2019
I stayed a total of 6 nights in this hotel. The lobby was impressive and big. My hotel room was like a mini apartment but the lighting and heating could be improved.
I slept well during my stay there but it was cold whenever I had to use the bathroom at night as the insulation was not great (however it was also extremely cold in Jinan).
I did not have breakfast in the hotel, preferring to trawl the local eateries but I did have one dinner at their Italian restaurant that was mediocre.
Comment from Hotel Management
26 Dec 2019 by Sherry, Hotel Management
Dear guest, Thank you for staying with us and giving your valuable review. At Sofitel we are always measure guest satisfaction by service quality, we will certainly do our best to update the facility as soon as we can. Next time you visit us please let me know, I wish I would have the opportunity to look after your stay myself. Regards, Guest Experience Officer
