Ratings based on 903 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 11 Jun 2023
Great location. Great place to so
by A verified traveler from San Jose
Posted 2 Jun 2023
Great location
by A verified traveler
Posted 10 May 2023 on Hotels
Great stay, friendly and helpful staff. Expensive to eat and drink.
by A verified traveler
Posted 25 Feb 2023 on Hotels
Comment from Hotel Management
26 Feb 2023 by General Manager, Hotel Management
Dear guest, thanks for your feedback. We wish to see yu again in the future, regards
by A verified traveler
Posted 20 Dec 2022
This is not a 5 star hotel. There was no heating in the room. The bathtub was broken. They came to fix it at midnight. The pipes make a lot of noise when other guests are taking a shower. The wifi was not working either. Only for one phone.
The cleaning staff were super loud at 6 am
We ate at the restaurant and the food was not very good.
The hotel is very cute and has paid parking.
Comment from Hotel Management
21 Dec 2022 by General Manager, Hotel Management
Gentile ospite, la ringraziamo per averci segnalato le problematiche riscontrate e faremo tesoro di ciò al fine di migliorarci sempre più. Consigliamo di segnalare prontamente al ricevimento le problematiche nel caso dovesse riscontrarne, siamo pronti per risolverle nell' immediato. Detto ciò segnaliamo che il personale in servizio ai piani comincia l' orario di lavoro alle 07, riteniamo per cui non veritiero ciò che dice o quantomeno non riferito al nostro staff in servizio ai piani. Nel merito al ristorante, il Mascagni Ristorante è uno dei migliori locali della Toscana e ci spiace lei non abbia gradito. Nella speranza incontrarla presto, salutiamo
by A verified traveler
Super!!
Posted 13 Nov 2022 on HotelsEl cuarto me encanto. No queria irme. La cama super comoda. El cuarto amplio , grande y muy acogedor. La vista increible. En el baño gay esquinas que se pyeden limpiar mejor. Es un hotel antiguo con buen mantenimiento. Hasta ahora el mejor cuarto de mi viaje pir Italia. Pidan el cuarto 336.
Comment from Hotel Management
9 Dec 2022 by General Manager, Hotel Management
Dear guest, thanks for your feedback and your stay. Hope to see you soon again, regards
by A verified traveler
Posted 8 Nov 2022
The view was incredible. Just make sure you get a room witha see view.
Comment from Hotel Management
9 Dec 2022 by General Manager, Hotel Management
Dear guest, thanks for your feedback and your stay. Hope to see you soon again, regards
by A verified traveler from Tigard
Posted 29 Oct 2022
Not sure why there are recent negative reviews on this property. Yes, it’s a historical building from the Mussolini period but it’s been beautifully maintained and my room was recently refurbished and was clean and lovely and “new”
Comment from Hotel Management
29 Oct 2022 by General Manager, Hotel Management
Dear guest, thank you for your feedback. We re so sorry but some people think that this s a new build not thinking that we re a museum. So thank you so much for your positive review and hope to see you again soon, regards
by A verified traveler
Happy returners
Posted 19 Oct 2022 on HotelsAlways a very pleasant stay at this grand old Victorian style hotel opposite the sea. Although it is looking a little wind swept we always enjoy our short stays.
Comment from Hotel Management
21 Oct 2022 by General Manager, Hotel Management
Dear guest, thank you for your positive feedback. It' s always a pleasure to welcome you to join us. Regards
by A verified traveler
Avoid it it's dirty old and expensive.
Posted 7 Oct 2022 on Hotels200 euro per night it's a total scam.
Every morning was walking up from the smell of the sewage that was coming from the corridor, plus for few hours there was a black out in many rooms.
The hotel is very old.
The restaurant is super expensive 1 cola -10 euro, water- 7 euro, plus 7 euro charges because you are sitting on a table, so almost 30 euro and you did not even start eating(they need to relax it's Livorno not Mykonos).
Comment from Hotel Management
10 Oct 2022 by General Manager, Hotel Management
Dear guest, precisely because it is Livorno and it is a museum, a palace from the 1800 ' s that we are proud of our build. In your case, you have certainly taken an offer and, if there were any problems during your stay, we are very sorry, but you could have reported it and we will have immediately solved the problem or changed the room. Regarding the restaurant, the best in town, you pay 7 for the service, cover charge and bread, do you think that it s still too much? For a bottle of water on the rooftop you pay 6.00, do you really think that it s too much? Hoping to see you come back to us, however, we thank you and apologize again for any inconvenience you may have encountered.
