Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The employees are always very friendly and helpful.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Kirk, thank you for staying with us at Hyatt Place Detroit Livonia. It’s great to know you had a pleasant stay. We hope to welcome you back soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Tammy, thank you for staying with us at Hyatt Place Detroit Livonia. We are thrilled you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
We had late checkin because our rooms weren’t ready, (which was a huge inconvenience to 321/319) then we got two connecting rooms like requested and as we were walking in from unloading the car. Was told we couldn’t get those rooms anymore and we got two rooms next door to eat other but not connecting. Once we got to our room 319 it was pee in the toilet with the seat up. And when it got flushed it was then not working and someone had to come fix the toilet. The bathroom tub floor was dirty in 321 when we checked in.
When we woke up the next day half the room power was out, plus the phone was out. The free breakfast was cereal, yogurt with toppings, bread, and cold bagels with no way to warm them up.Juice, milk , and coffee. The elevator was out from the power outage and I’m recovering from multiple injuries and had to make multiple trips with my belonging up and down 3 flights of stairs. This was a very disappointing experience with this hotel. I was nowhere near pleased with the experience.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Brieana, the team is sorry to hear about the inconveniences during your stay. Challenges with room arrangements and maintenance are taken seriously, and the issues with electrical power and breakfast offerings were unfortunate. The team appreciates your feedback and will address these concerns to enhance guest experiences in the future.
by A verified traveler
Posted 9 Nov 2024
10:10 will be back
Comment from Hotel Management
10 Nov 2024 by Customer Service, Hotel Management
Andrea, it's wonderful to hear you had a great time at Hyatt Place Detroit Livonia. We’re excited to welcome you back again soon!
by A verified traveler
Posted 8 Nov 2024
Perfect location for brief stay for work purposes - convenient, clean, comfortable and several restaurants nearby
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
David, we’re delighted you loved your experience at Hyatt Place Detroit Livonia. It’s wonderful to hear the location suited your work stay and that you found it comfortable. Looking forward to your next visit!
by A verified traveler
Posted 3 Nov 2024
The Hyatt Place in Livonia was not one I would recommend. We were there for 2 nights 10/31 and 11/1. The property was clean and located in a nice area accessible to shopping and dinning. The front desk staff were not professional. They sit in lobby and wait till someone approaches desk to come to desk. Breakfast that was offered on the first morning was okay. The second morning at 7:30 am they were out of pastries, breads, eggs, fruits and didn’t appear to be replenishing. There was only one carafe of coffee and no creamer available for use. I would definetely not choose this hotel .
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Mark, thank you for sharing your thoughts. The Hyatt Place in Livonia appreciates your feedback on the property's cleanliness and convenient location. The details about breakfast offerings and service are concerning, and rest assured, the team is committed to improve these experiences. Your input is valuable, and they hope you will reconsider and give them another opportunity in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Nevenka, thank you for staying with us at Hyatt Place Detroit Livonia. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Maria, thank you for your feedback. Your insights are valuable to us. We're here to make improvements to ensure a more satisfying experience in the future. We hope to welcome you again and provide an enhanced stay.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Customer Service, Hotel Management
Travis, thank you for choosing to stay with us at Hyatt Place Detroit Livonia. We're glad to see your positive rating and hope to welcome you back for another visit soon.
