Ratings based on 610 Verified Reviews
2.6 Room cleanliness
2.7 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
This facility is truly an embarrassment for Red Roof Inn Corporation to have their name associated with it. In addition, I suggest that the Expedia Travel Company remove it from its selections of hotel lodgings. Emergency, nor Courtesy Phone or lines worked! Computer and Debit Card machine was down and no television signal.
Comment from Hotel Management
7 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Detroit - Livonia. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the card machine down, the phone lines not working and other concerns mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Needed to cancel my reservation because my car broke down and I could not make the trip, hotel and Expedia were of no help whatsoever even though I had purchased travel insurance, was charged for the first night and the insurance was for nothing
Comment from Hotel Management
28 Oct 2024 by Hometowne Studios , Hotel Management
Hello,Please feel free to visit us in the future for 20% off 1 night stay in future
by A verified traveler
Posted 21 Oct 2024
There was literal feces on the floor. I refused to go barefoot stood on a personal towel because none were provided. Could hear a loud stereo from under me the whole time. I found a used needle under the bed. There was a body shaped stain on the ground with a lot of scratches that made me feel nervous. The door would not lock or shut the first 5 times I tried to close the door. They charged me $100 deposit on lot that I doubt I will ever get back.
Comment from Hotel Management
28 Oct 2024 by Hometowne Studios , Hotel Management
Hello,Our records indicate that your 100 security deposit was return on October 20,2024. Please feel free to contact the manager directly to address any concerns you may have,
by A verified traveler
Posted 2 Oct 2024
After the first night we had no more toilet paper or clean towels for the rest of the trip, no house keeping, no staff anywhere on the property from 7pm to 11am.. We began our days early in the morning and would return to the hotel after 8pm, we had NO way of getting clean towels or toilet paper.. Thank goodness we didn’t get locked by accident out of our rooms in the evening. Room and property extremely dirty.
Comment from Hotel Management
4 Oct 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Hugo,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Detroit - Livonia. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the location not being as expected, the service time not being as expected and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
It was an awful experience at HomeTowne Studios , Detroit - Livonia!!
I had reserved 2 rooms and when we reached at 10PM on the day of the check-in, there was no staff available. When we called emergency number, the guy asked $50 additional cost per room for him to come and check-in.
We did not accept the offer and instead we looked for another hotel nearby & stayed there.
Totally, it was a terrible experience at this hotel. I would never chose Home Towne Studios for my any of my future trips. I don't even recommend this to my friends.
Comment from Hotel Management
4 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Dharanendra,Thank you for your review following your stay at HomeTowne Studios by Red Roof Detroit - Livonia. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unavailability of the staff at check-in, the additional cost mentioned and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Cedric, We at the HOMETOWNE STUDIOS DETROIT - LIVONIA are disappointed to have earned your poor scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 11 Sep 2024
I like how they little apartment type hotels and you can stay as long as you need that's dope a fully equipped kitchen very quiet and safe.
Comment from Hotel Management
13 Sep 2024 by Hometowne Studios Livonia , Hotel Management
Hi Mrs. Stanley,Glad you enjoyed your stay! Hope to see you in the near future
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Jeffrey,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Detroit - Livonia. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Fred, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Detroit - Livonia and I are disappointed your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
