Ratings based on 123 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 27 Dec 2024
Maramba was a stopover as part of my drive to South Africa. Although only here for one night, the accommodation was comfortable and the grounds were lovely. I saw a lot of birds, a crocodile and an elephant while sitting on the deck by the river. I had not expected that much wildlife.
Katherine at check-in was helpful and amazing. She gets 5 stars. The wait staff at the restaurant was a little slow - I think they might have been understaffed. And the outdoor shower had not been swept when the staff came in for turn down service (which was an unexpected treat). I would come again!
Comment from Hotel Management
27 Dec 2024 by maramba, Hotel Management
Dear Barbarawe are very pleased to hear that you had a comfortable accommodation, loved the grounds and while sitted at the deck you had the opportunity to see birds, crocodile and an elephant.Your feedback helps us to know if we reach our guest expectations, we will work to improve the service at the restaurant and the turn down service.
by A verified traveler
Posted 26 Oct 2024
Fantastic property with a great location and peaceful setting . Great staff that were friendly and attentive . Plenty of animals to see around the grounds .
Recommend without hesitation.
by A verified traveler
Posted 8 Jun 2024
Fantastic. They let us watch the Zambia footballers on TV in amazing heated group room with no minimum order at the bar.
by A verified traveler from Blackburn
Posted 24 May 2024
The whole place is well maintained and very clean. Staff were very helpful and polite. The main dining room overlooks the Maramba river and has a huge outdoor balcony area. There weren’t too many mosquitoes and plenty of spray is on hand. Overall it is a lovely resort with quick access to the Falls.
by A verified traveler
Posted 23 May 2024
I only stayed one night and I have never stayed in any other place in Zambia so I cannot accurately compare this hotel to the standard of the country. However, this hotel advertised WiFi and there was zero WiFi in our chalet room. Also, there was no phone in our room. Additionally, the food and service were subpar. We got to the restaurant at around 6-6:15, and there are about 4-5 tables full of groups of 4 at each table. None of us had been asked for a drink until 30-40 minutes after we sat down. The service was inhospitable because they simply asked “are you ready to order” after finally arriving to our table. We also watched the staff for 30-40 minutes walk around and move tables and chairs. All 4 staff waiters were too consumed with moving 12 chairs and 5 tables for 30 minutes to adequately service the 20 people waiting to order water, drinks, or food. When the food finally came, it was subpar. The chicken Alfredo was from a can and unseasoned. The Thai chicken noodle salad was adequate but nothing special. The oriental chicken salad was served without dressing and then when the waiter brought dressing, they brought Italian dressing making me think about why they call it “oriental?” The reception staff was extremely standoffish. They were cordial but not welcoming nor warm like the service you might expect from a 3-5 star hotel. The grounds were beautiful. There were plenty of beware of animal signs but we never saw one animal during our one night stay.
by A verified traveler
Posted 20 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by Team Maramba River Lodge, Hotel Management
Thank you and come again.
by A verified traveler
Posted 19 Jan 2024
by A verified traveler
Posted 2 Jan 2024 on Orbitz
by A verified traveler
Posted 11 Sep 2023
The fact that animals are on the grounds is cool. We saw a hippo on our second night there, it was scary but awesome.
by A verified traveler
Posted 31 Aug 2023
What can i say only wow. We loved it here 16yrs ago abs we loved it this time..so much we stayed a 2nd night. Food was lovely, pool area great to keep teens happy and service fantastic. Even got myself a little massage while here.
