Ratings based on 150 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
The property was not good for my family. The room’s door had cracks allowing bugs in and the concrete floor was in very poor condition. They refused to give us a refund despite the fact we were there for 30 minutes before leaving to a better location.
Comment from Hotel Management
27 Dec 2024 by Jollyboys Team , Hotel Management
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience with us did not meet your expectations.To clarify, your family booked a value four-person ensuite room with bunk beds, which is a budget-friendly option often chosen by families and groups. Upon arrival, we offered you complimentary airport pick-up, as part of our service, and brought you to the property.We understand that you felt the room was not suitable for your son due to his height. When this concern was raised, we immediately offered to show you other room options that may have better suited your needs. However, these were declined, and it became evident that you had already made alternative arrangements to stay elsewhere.It’s worth noting that your wife has stayed with us before on a previous visit to Zambia, so she was familiar with our property and the setup of our accommodations. We’re sorry if this wasn’t communicated effectively to your family ahead of time.Regarding the claims about the door and floor conditions, we take guest comfort and safety very seriously. If these concerns had been mentioned during your brief stay, we would have been happy to address them. Unfortunately, we cannot offer a refund, as the room was booked, prepared, and held for you per your reservation, and the concerns you’ve now shared were not brought to our attention prior to your departure.We regret that we were unable to meet your expectations on this occasion and wish you all the best in your future travels.
by A verified traveler
Posted 18 Dec 2024
Great
Comment from Hotel Management
23 Dec 2024 by Jollyboys Team, Hotel Management
We are glad you enjoyed your stay!
by A verified traveler
Posted 24 Nov 2024
Great if you’re a backpacker. Facilities are very good for that type of tourist to be fair.
We however are not backpackers - we booked an en suite room out of desperation because we left it too late to book and are on a budget.
Never again.
We didn’t expect the Ritz but stained sheets and tide marks where the cleaner didn’t clean surfaces thoroughly are not my idea of good accommodation.
The one good thing was that the air con was fab and they were generous with their generator hours during load shedding.
Oh, and the guard waa very helpful when we needed help with a puncture!
Comment from Hotel Management
28 Nov 2024 by Jollyboys Team, Hotel Management
Thank you for sharing your experience with us. We appreciate your honest feedback. We're glad to hear that our facilities cater well, and it's great to know you found our air conditioning and generator hours to be helpful during your stay. We apologise for the issues you encountered; your concerns are important to us, and we will address them with our housekeeping team.Thank you again for your review, and we hope you consider giving us another chance in the future!
by A verified traveler
Posted 29 Oct 2024
We love Jollyboys!
Comment from Hotel Management
31 Oct 2024 by Jollyboys Team, Hotel Management
Hi Tara, We’re glad to hear you enjoyed your stay with us at Jollyboys! We hope to see you again in the future.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Jollyboys Team, Hotel Management
Thank-you for leaving us a review, safe travels!
by A verified traveler
Outstanding stay
Posted 25 Sep 2024 on HotelsThank you Jollyboys for an amazing time in Livingstone. Sam, Lloyd and Moyo were always most helpful. Memory too was very kind and knowledgeable.
Even though the country overall is struggling with load shedding, Jollyboys did a wonderful job with making sure we had electricity. The most that i can remember being without was 4 fours hours in the dorm but light was still available near and around the bar.
The bar/restaurant has really good food (the chicken sandwiches with fries, the free veggie dinner and the french toast with eggs) and the portions were good.
Be sure to speak with staff on arrival about interested activities because some bucket list items dont happen everyday (rafting/Chobe).
I'd recommend Jollyboys over and over as a quality, clean and cost conscience accommodation in Livingstone. I did visit a competitor which was not bad, however it was not as nice as Jollyboy's.
Comment from Hotel Management
2 Oct 2024 by Reception Team, Hotel Management
Thank you for taking the time to share your wonderful experience at Jollyboys! Our team strives to provide excellent service, and it's great to know they hit the mark.We appreciate your understanding regarding the load shedding and are glad that we were able to ensure you had a comfortable experience. It’s also fantastic to hear that you enjoyed our food, those chicken sandwiches are our favourites!We look forward to welcoming you back for another amazing adventure in the future!
by A verified traveler
Posted 12 Sep 2024
Great feel about place and very helpful staff
Comment from Hotel Management
2 Oct 2024 by Reception Team, Hotel Management
We’re glad you enjoyed the atmosphere at Jollyboys and that are staff made your stay great! We look forward to hosting you again.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
23 Oct 2024 by Jollyboys Team, Hotel Management
Thank-you for taking the time to leave a review, we greatly appreciate it.
by A verified traveler
Posted 26 Jul 2024 on Hotels
Great thanks!
by A verified traveler
Nice time
Posted 23 Jul 2024 on HotelsOur room was very nice - the beds were comfortable and the room was nicely decorated . The downside was that the bathroom door did not have a latch, so it would not stay closed. Also the bath mat was not very clean. The breakfast was good and we enjoyed our stay.
Comment from Hotel Management
2 Oct 2024 by Reception Team, Hotel Management
Thank you for your feedback! We’re glad you enjoyed your comfortable room and breakfast. We appreciate your review and always aim to improve our guest experience. We hope to welcome you back soon!
