Ratings based on 69 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2024
When I made the reservation it was for Livingston MT I have asked for a refund. It is ridiculous that you are in Montana and show a place in Zambia?????
Comment from Hotel Management
13 Jul 2024 by GM, Hotel Management
Good morning Margret,Apologies for the delayed response, however, kindly note that we are in Zambia and not Montana.We hope you will consider visiting us in the future.Kind regards,Cathy
by A verified traveler
Posted 9 May 2023
by A verified traveler
Posted 21 Nov 2022
Grand entrance - not much inside. Seats are full of insects.
by A verified traveler
Posted 16 Oct 2022
Originally we were in the wrong room. Whirlpool was broken door didn’t lock. Management kept saying they were not told. No spray for mosquitoes. Nothing fixed during stay. They had food and tables but no restaurant. Definitely not a four star establishment. One towel for a family. This hotel is very close to Safari Park and the African Queen boat ride. It was very convenient to Victoria falls and other attractions. If the hotel had been run properly It would’ve been a truly stunning and uniquely African experience. The wildlife was literally right outside the property fence this could’ve been one of the finest hotels for visiting the falls and seeing the animals
Comment from Hotel Management
28 Nov 2022 by GM, Hotel Management
Dear KarimThank you for having chosen to stay with us during your visit to Livingstone, however, we regret to hear that we did not meet your expectations and we have taken note of your feedback which is very helpful for us to do better. Kindly note that we do have a brasserie restaurant and we also have tables around the pool area should a guest wish to have their meals outdoor. We also provide insect spray on request and the premises are frequently sprayed against mosquitoes.We hope you will be visiting Livingstone again and I encourage you to please come ans stay with us as you would find things much better.We appreciate your feedback.Kind regards,
by A verified traveler from Lilongwe Malawi
Posted 25 Apr 2019
the closeness to the park the cleanliness and the setting around the compound ,
Comment from Hotel Management
3 May 2019 by gm, Hotel Management
Thank you for your feedback. We hope you have a great stay with us. Kindly let us know should you require any assistance
by A verified traveler
Posted 29 Dec 2018
I stayed here before, 2 1/2 years ago. My family joined me this time and it was a great place to be together and as a base for excursions.
Comment from Hotel Management
15 Jan 2019 by GM, Hotel Management
Thank you for having chosen Chrismar Hotels for your stay whilst in Livingstone and we are very happy to note that you enjoyed your stay with us. We hope you will visit Livingstone again and look forward to having the privilege of hosting you again.
Best Regards and have a very Happy and Prosperous 2019.
by A verified traveler from Minneapolis
Posted 28 Aug 2018
We stayed there two years ago, and decided to stay there a night to revisit some memories. We had the same waitress and bartender as two years ago. That was really nice to see. The place kind of seems to be falling apart. Doesn’t seem like many people stay there or it could’ve been just the timing though. It is such a beautiful place. It just didn’t have the same feel to it as last time.
Comment from Hotel Management
10 Sep 2018 by PR, Hotel Management
Dear Jesse,
Thank you for having stayed with us and for taking time to let us know about your stay. I agree with you that we need upgrading in certain areas and I am pleased to inform you that we have began to refurbish the rooms and will soon be changing the furniture in the Lobby and Restaurant. I would also like to assure you that we are usually fully booked and during the period you were here two groups had just checked out and we are once again fully booked. I hope you will again visit us in future and hope you will experience a better feeling than even the first time you stayed with us.
We appreciate your feedback and look forward to having you stay with us again.
Kind regards,
by A verified traveler from Kentucky
Can't go by the pictures or the stars.
Posted 8 Apr 2018The hotel has not been kept up over time. The public areas and rooms are very dated. The rooms are not very clean and they made little to no effort to avoid insects in the rooms. Our room had gaps around the door where anything smaller than a rat could get in. Our room was infested with ants. Other than breakfast, other meals were at Cattleman's which is a restaurant next door. Food was good but took forever to get it. The hotel said free wifi. That was true, although that is only in the lobby. In addition, after the first two hours, their wifi was not connected to the internet. The only redeeming quality about this hotel were the people. The staff was very nice including the manager. She tried to make it right, but we ended up moving to another hotel.
Comment from Hotel Management
24 Jun 2018 by CS, Hotel Management
Thank you for your review. Your observations have been well noted.
by A verified traveler from san diego, ca
Not walkable, everything is broken, weak internet
Posted 1 Jan 2018They were nice to let us check in early.
The toilet didn’t work, called the front desk, a repair person came to fix it, the next morning and then the next didn’t work again. A guest should not have to deal with.
This place has a bar in the middle of the pool.
They have tried to hard to make it look “African” but it looks like Disney .
by A verified traveler from Maputo
Posted 4 Dec 2017
The room was boring. the wifi did not reach beyond the reception area, big disappointment.
Comment from Hotel Management
5 Dec 2017 by PR, Hotel Management
Dear Tom,
Thank you for having chosen Chrismar Hotel for your stay while in Livingstone. We greatly appreciate your feedback and assure you that we have taken note of your observation and request that should you visit Livingstone again, please do come and stay with us as I am confident that you will find a great difference. With regards the WI-Fi, at the time you were with us, the network was being worked on hence the disruption. We sincerely apologize if you were not informed.
Thank you once again.
