Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Special shout out to Rhonda on front desk and James at the bar both were amazing and asset to hotel. Room was very clean and will be back
by A verified traveler
Posted 3 Jan 2025
Enjoyed staying here again. Our dog friendly family room was spacious and quiet with good quality amenities plus dog bed and bowls. Buffet breakfast much improved since our last stay two years ago and catered for all and we were able to have the dog with us in the dog friendly area. A relaxing, enjoyable stay.
Comment from Hotel Management
6 Jan 2025 by Waterfront Southport Hotel, Hotel Management
Thank you Alison! We are so pleased to hear how much you and your pooch enjoyed your stay with us! We are please that you found breakfast to be much improved as well. Hoping to welcome you again soon!
by A verified traveler
Posted 2 Jan 2025
Hotel overlooks the demolition of derelict Southport Theatre and the Floral Hall.
Skeleton staff on reception & bar, assuming this is due to cutbacks.
Comment from Hotel Management
6 Jan 2025 by Waterfront Southport Hotel, Hotel Management
Thanks Sydney for your feedback. The construction being held next door is to rebuild the Theatre and Convention Centre which is really positive for us and the town. Hoping to welcome you again soon.
by A verified traveler
Posted 29 Dec 2024
Lovely stay and reception staff pleasent central location for all amenities
Comment from Hotel Management
6 Jan 2025 by Waterfront Southport Hotel, Hotel Management
Thanks very much Jo! This is wonderful feedback.
by A verified traveler
Posted 27 Dec 2024
Comfortable, well-located hotel with good facilities and helpful staff. We’ve stayed a few time and on this visit the breakfast was much improved, with more fresh fruit. An issue with room heating was swiftly resolved.
Comment from Hotel Management
6 Jan 2025 by Waterfront Southport Hotel, Hotel Management
Thanks a lot Robert, we really appreciate your comments!
by A verified traveler
Posted 24 Dec 2024
Check in and reception were very good but first room had been smoked in and when the housekeeping manager came up she “sniffed” and told me that it hadn’t and gave me a look to imply I was delusional !! It clearly had been and I told her so. Reception gave us another room without any issue which was appreciated. The bar for drinks in evening had no cold sparking wine and each time we were served a bottle of warm wine to try to chill in ice!!
Comment from Hotel Management
26 Dec 2024 by Guest Relations, Hotel Management
Thanks very much Paul for this great feedback. I do apologise about your experience with a smell of smoke in the room; it might have been handled more professionally and I do apologise. I'm glad we were able to sort another room for you very quickly. I am also sorry that the wine served was not at the proper temperature. This will be passed on to our restaurant manager so that refresher training can be implemented. Your comments are very helpful and very much appreciated.
by A verified traveler from wrexham
Posted 22 Dec 2024
The hotel is very convenient and we'll maintained. Only thing I found was the car park at £15 a day. Breakfast was very nice and hot.
Comment from Hotel Management
26 Dec 2024 by Guest Relations, Hotel Management
Thank you Gerald, for this lovely feedback! We can't wait to welcome you back again.
by A verified traveler
Posted 12 Dec 2024
Everything was lovely it was a christmas treat for my friend and she loved it .
Comment from Hotel Management
13 Dec 2024 by Barbara, Hotel Management
Dear Sheila,Thank you so much for your wonderful review! We’re delighted to hear that you and your friend enjoyed your Christmas treat with us. It’s always special to be a part of such meaningful moments. We hope to welcome you back for more lovely experiences in the future. Best regards,
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Barbara, Hotel Management
Dear Tracey,Thank you for the fantastic 5-star review! We’re thrilled to know you had such a great experience with us. We look forward to welcoming you back for another wonderful stay soon.Best regards,
by A verified traveler from Wynnum
Posted 10 Dec 2024
The staff were very polite and helpful. The property was clean and modern. Best hotel I've stayed at in Southport. Use the carpark to the right of the hotel, a third of the price of the underground carpark.
Comment from Hotel Management
13 Dec 2024 by Barbara, Hotel Management
Dear Allan, Thank you so much for your wonderful review. We’re delighted to hear that our polite and helpful staff, as well as the clean and modern property, made your stay enjoyable. It’s an honor to be called the best hotel you’ve stayed at in Southport! Thank you also for sharing your tip about parking—it’s always great to have practical advice for future guests. We look forward to welcoming you back soon.Best regards,
