Ratings based on 778 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
It was that noisy I opened the window so the motorway noise would drown out the noise from the adjoining room
by A verified traveler
Posted 12 Nov 2024
There are exterior works & in woke up at 4 am by noisy neighbours
Comment from Hotel Management
13 Nov 2024 by Village Hotel Liverpool , Hotel Management
Thank you again for your feedback and whilst I can see you are a frequent visitor, please feel free to speak with one of our team.We currently have an area of the car park where we are installing electric charging ports as part of Village Green programme which has no impact on the hotel.We are sorry to hear of noisy neighbours, which is the first time you have highlighted this to us, which we would be happy to manage if made aware.
by A verified traveler
Posted 7 Nov 2024
I have stayed at this hotel for a year. No preferential treatment. If you are in rooms 212 & 312 you get little rest as next to the lift & stairs
Comment from Hotel Management
13 Nov 2024 by Village Hotel Liverpool , Hotel Management
We can see you are frequent stayer with us, like so many frequent guests we have staying with us. If you have any preferences, then please feel free to inform our team and we would be more than happy to try and accommodate your request.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 30 Oct 2024
Not allowed into room till after 5 p.m.instead of 3 p.m.Lots of traffic noise during night because of proximity to motorways.Lots of late night noise from function room in hotel until after midnight.
Comment from Hotel Management
2 Nov 2024 by Village Hotel Liverpool , Hotel Management
Thank you for this feedback and we were sorry to hear it was not as expected which I will certainly pick up with the team to understand why a room could not be allocated to you after 3pm.Please be assured this is not the usual experience we provide for our guests and hope to welcome you back to try and fully restore your faith.
by A verified traveler
Posted 21 Oct 2024
Nice and quiet
Comment from Hotel Management
22 Oct 2024 by Village Hotels, Hotel Management
Thank you for your review and hope to welcome you back soon.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 11 Oct 2024
Village is a great hotel. Food not for healthy eating though. The staff are fantastic
Comment from Hotel Management
11 Oct 2024 by Village Hotels , Hotel Management
Thank you for your review and we were pleased to read how much you enjoyed your stay overall.
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 18 Sep 2024
