4/10 Poor
Maxence
Traveled with partner
Jan 5, 2025
Liked: Staff & service
Disliked: Amenities
I am writing this review because, despite being asked to email the hotel about my concerns, I have not received any response. This lack of follow-up has left me disappointed and compelled me to share my experience publicly.
I stayed at this hotel from December 7th to December 8th to celebrate my wife’s birthday. While we dined at The Lawns Grill, which was a pleasant experience, it is worth noting that the restaurant was an additional cost and unrelated to the core issue of my stay.
The main problem was the extremely thin walls, which made it impossible to block out noise from a group of loud guests in the adjacent room. Their conversation was so loud it felt like they were in our room. Despite raising multiple complaints with the reception—by phone and in person—the disturbance persisted until 2:30 AM when the group finally left.
A hotel’s primary purpose is to provide a peaceful night’s sleep, but the thin walls and inability to address the issue meant we barely got any rest, significantly impacting the next day of our trip.
Maxence
Stayed 1 night in Dec 2024