Ratings based on 954 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Muy bien la ubicación es súper céntrico, tenía algunos temas de limpieza en las sábanas pero en general bien
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Excellent, friendly staff super big rooms clean and great location
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Rooms are very dated. Scratched and worn. Air conditioning didn't work, contacted reception on 3 occasions, finally someone came to see for themselves that the room was stifling, told me they would find fans but came back to the room to move us to a different room. Getting moved at 12am with 6 children wasn't great. Told reception twice about broken glass by the lifts, again with moving children with alot of baggage whilst dodging broken glass wasnt great. The rrom i had originally had a kitchen area with a fridge, new room didnt have any facilities so more trips down to reception to ask for food and drink to be stored in a refrigerator. Overall stay wasnt great and wouldn't stay again.
by A verified traveler
Posted 27 Oct 2024
The staff were great and the hotel Brilliant
by A verified traveler from London
Posted 25 Oct 2024
The staff were lovely and professional. From the outside the building is striking. The foyer is atmospheric. But! The corridors and the rooms show a great deal of wear and tear. The room I stayed in, was in great need of a refurbishment.
by A verified traveler
Posted 23 Oct 2024
Very noisy neighbours, no late check out options without charge. Customer service could be better
by A verified traveler
Posted 20 Oct 2024
Hotel is lovely great location. Rooms could really do with improvement had a room for 2 adults very small. Overall safe was very good.
by A verified traveler from Elphinstone
Posted 14 Oct 2024
Hotel was lovely inside but a bit disappointed in the luxury room having to clean a jetted bath and then again get the cleaner to do it for second time. When u pay for luxury you expect luxury. The food was amazing however in the restaurant. Staff were friendly and decor really nice just a bit disappointed as I say about the room
