Ratings based on 13 Verified Reviews

3.2 out of 5
50% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

The UK's Guantanamo Bay resort

Posted 2 Jan 2017 on Hotels
Worst experience ever at a hotel. To begin with we were handed the wrong keys for our rooms and given NO keys for entry into the actual building. This absolutely ruined the weekend as we were forced to sleep on the streets. We woke up and returned to the hotel with a cold and was given no apology or explanation just was told the door is now fixed and to turn the handle the other way. Instead of a refund for the card payment we was told that they do not accept payments from here and we must pay, they took cash by PayPal and cash in hand after threatening to kick us out on New Year's Eve. We were completely helpless after travelling 200 miles from home. The hotel was very cold with heating coming on and off sporadically, the shower heating situation was exactly the same with the temperature fluctuating, there was no TV, mattresses were old and worn. The bed foundation was broken as one side of the bed was about 10cm higher. The walls were yellow with orange stains, you could tell the walls were once white.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Dec 2016 on Hotels
4 out of 5
by A verified traveler

Posted 6 Dec 2016 on Hotels
Went to Everton v Man Utd , had a good time.
4 out of 5
by A verified traveler

Posted 5 Dec 2016 on Hotels
This was ideal for what we needed. Great if your going to Liverpool for a night out. A clean room above a pub, staff are really canny and helpful. You can go back to the room at any time of night/early morning (providing you remember the code to get back in ha) Would definitely book again if ever back in Liverpool. It was basically like staying at a mates house.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Dec 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2016 on Hotels
4 out of 5
by A verified traveler

Clean hotel, close to Liverpool centre

Posted 28 Nov 2016 on Hotels
Rooms decorated nicely, sky box within the bed room, staff were all lovely, only downside is the shared bathroom
Comment from Hotel Management
1 Dec 2016 by General Manager, Hotel Management
Thank you for your comments we do state shared bathroom on all our advertisements. i am looking to put put on suites in the new rooms if you will be looking to stay in the future Thanks again
4 out of 5
by A verified traveler

Superb value for money and service

Posted 12 Nov 2016 on Hotels
The Park has received unfair reviews. I was uncertain about booking here when I saw other people's opinions of the place but I must say that they are totally unjustified. Let's get one thing out of the way first: noise If you're retired and looking for a peaceful weekend break, don't blame a pub hotel for catering to it's guests at night time by having music and celebration. I actually like background noise when I'm sleeping so the music at night didn't bother me in the slightest. That may be because I'm still in my twenties but I did check the hotel description beforehand so complaining about noise is a bit cheeky! The room was immaculate, the service was superb and the shared bathroom isn't even a problem because it's kept so clean. My only criticism would be that in November the room can get very cold. Thick bed sheets nearly compensate for this but I still wasn't quite as warm as I wanted to be. However, for the price I paid I still felt spoiled. I've stayed in more expensive hotels and been less comfortable. Overall, I really enjoyed my stay at The Park and I'd definitely come back if I'm ever in Liverpool again.
Comment from Hotel Management
30 Nov 2016 by General Manager, Hotel Management
Fantastic and very accurate review kind regards. The heating system has been updated going forward and look forward to accommodating you in the future
1 out of 5
by A verified traveler

ripped off as payed twice

Posted 31 Oct 2016
Pros: leaving nothing much to like.
Cons: lock you in at night which is a fire hazard . music playing till gone 4am.
Location: ok for local amenities
Comment from Hotel Management
18 Nov 2016 by Owner , Hotel Management
Really sorry for the mistake with payment being taken twice.We have a new paying system in place now and new manager.There door out into the street can be opened from the inside and is not locked but a new door and entrance is being fitted the noise is a problem and we will be doing are best to improve this. sorry again and hope you will except my personal apology
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Lovely friendly hotel

Posted 28 Oct 2016
Pros: Comfortable and clean room, nice location, friendly staff
Cons: Was a bit hard to access the rooms as we had to go round the back and unlock the door, as well as this it would be hard for a disabled person to get to their room
Comment from Hotel Management
27 Nov 2016 by Roy , Hotel Management
Hello thank you for your feed back we will look to improve on the door situation.We have let the provider regarding access for disabled people is not ideal
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