Ratings based on 31 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Our experience at TCO left much to be desired. The check-in process was unnecessarily slow because we didn’t receive any communication about the insurance deposit, causing confusion and delays. Once we got to our room, we found the beds to be uncomfortable, making it hard to get a good night’s rest. Overall, between the check-in hassle and the poor quality of the beds, our stay was more frustrating than relaxing. The Manager was nice, though and allowed us to have a late checkout
Comment from Hotel Management
5 Nov 2024 by Tco luxury house , Hotel Management
We are sorry that we come short of your expectations.The delays in check-in is mostly due to delays in guests pre-authorising a 100% refundable damage deposit through a link sent in advance of their arrival.We are sorry that you did not find the bed comfortable and we are definitely looking at making a change.
by A verified traveler
Posted 23 Sep 2024
The house alarm went off for 15 minutes last night & the sink in our room didn’t work properly.
Okay for a last minute stay but won’t be back.
Comment from Hotel Management
23 Sep 2024 by Tco luxury house , Hotel Management
We are sorry about the experience of having the false fire alarm go off last night. Our Engineer responded robustly within a 20 minutes interval to fix the problem. We are looking into the sink in your room now to have it fixed if it developed any fault. If you had told us we would have looked into it swiftly.We regret falling short of your expectation.
by A verified traveler
Posted 26 Aug 2024
Great location for the Liverpool football match and neighborhood, walkable pubs and food
The motion sensor light between the bedroom and bath was overly sensitive, would come on even when no one was nearby
Comment from Hotel Management
26 Aug 2024 by Tco luxury house , Hotel Management
Thank you for letting us host you.We will check the motion sensor light out to make sure it is OK.
by A verified traveler
Left stranded
Posted 25 Jun 2024 on HotelsI can not comment about anything regarding the property apart from it looked nice from outside. They took a payment of £40 to secure the booking which Hotels.com said they shouldnt have. Asked me to provide details to pre-authorise a breakages damage which i did and had confirmation of . I was then asked to confirm that we were still going which again i did and it said i could check in on line . When i tried this it wouldn't do it but because i had everything confirmed i wasnt worried until we arrived at the apartment yesterday afternoon and despite ringing, leaving messages and sending an email asking them to get in touch asap no one did. Hotels.com also tried to contact them but didnt get an answer either. After 3 hours of trying to sort this out to no avail we managed to book somewhere else . No where near the venue which was the whole point of booking here . By the time we had checked in at the other place and then i drove back to the venue as it was to late and too far to walk it was 8.15pm when we managed to get into Anfield , we had missed all 3 support acts and only just managed to get sat down before Pink came on stage. All this really spoilt a trip away with my grandaughter . I still havent had any reply to my calls or email . We may have been unlucky with this place but its not good enough .
Comment from Hotel Management
26 Jun 2024 by Tco luxury house , Hotel Management
We apologise for the awful experience. It was a very unusual situation with us. A thorough internal investigation revealed a significant administrative error which has meant that your check-in details did not leave or get to you as sent.We regret all inconveniences caused. We have now put measures in place to avoid similar error from happening again.We have cancelled all the pre-authorisations of your card from our own end which has meant that you are not charged.We have also refunded the 40 initially charged, allow a couple of days for this to reflect on your account.Once again, we truly apologise for all the inconveniences caused.Regards,Tco luxury house
by A verified traveler
Posted 21 May 2024
Was excellent for the location (two blocks from Anfield and right across the street from the Sandon.) However, the house WiFi does not work in unit #6, so that was a bit of a disappointment, although not a disaster.
by A verified traveler
Posted 20 May 2024
Nice place super close to Anfield stadium.
by A verified traveler
Posted 1 May 2024
The property is a less than 5 minutes from Anfield (which is amazing) but much farther from anything else.
by A verified traveler
Posted 5 Apr 2024
The location was ideal for visiting the stadium. The check-in and check-out instructions were clear and easy to follow. The cleanliness of the place was immaculate. I highly recommend this accommodation for anyone visiting Anfield.
by A verified traveler
Posted 11 Mar 2024
by A verified traveler
Posted 29 Feb 2024 on Hotels
