Ratings based on 959 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Great location and a good hotel, Room was clean and had everything needed for a stay of 1 or more nights
Comment from Hotel Management
8 Dec 2024 by Novotel, Hotel Management
Dear Richard,Thank you for your kind words regarding our location and the cleanliness of your room. We are delighted to hear that you found everything you needed for your stay. We look forward to welcoming you back soon.Best regards,Novotel Liverpool Centre
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Novotel, Hotel Management
Dear Zahid, We appreciate your feedback and regret any inconvenience caused. Your satisfaction is our priority. Thank you for sharing your experience. Best regards, Novotel Liverpool Centre
by A verified traveler
Posted 2 Nov 2024
This hotel was in a great location with a car park right next door, everything is in walking distance . The room was clean and had plenty of storage space. The pool was nice but would advise booking before you stay as the only time slot available was 5pm when we got there which wasn’t an ideal time with kids.
Comment from Hotel Management
7 Nov 2024 by Novotel, Hotel Management
Dear Lianne, Thank you for your positive review and for highlighting our great location and clean rooms with ample storage space. We appreciate your feedback regarding the pool availability and will take this into consideration for future improvements. We hope to welcome you back soon for a more convenient experience. Best regards, Novotel Liverpool Centre
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Novotel, Hotel Management
Dear Justin, thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel Liverpool Centre
by A verified traveler
Posted 28 Oct 2024
We discovered this hotel 5 years ago and absolutely loved it! We've stayed since then as the location is perfect and the pool is great.
This was our third visit and it was very disappointing. Not one bit of maintenance or upkeep has been done since we stayed in 2019 and our bathroom was disgusting. Mouldy and the shower screen leaked. The air con unit was not ones of the digital ones and the first night we nearly boiled alive. The next night we opened the window the tiny fraction we're allowed to and had it on the temperature we were told to by the receptionist and at least got some sleep.
Unfortunately our room wasn't serviced despite me telling Reception this at 3.30 and them saying they would tell Housekeeping. When we returned at 10pm, it still hadn't been done and I had to go down to Reception to tell them as no one was answering the phone (there were two of them there in the back room).
I was brought clean towels and more tea and milk and when the Receptionist brought them up I told him about the air con unit and showed him the bathroom. He apologised and said he could see about moving us to a different room but it was late and we leaving in the morning so it wasn't worth it.
It would have been nice to have been offered something for the issues we had.
Comment from Hotel Management
29 Oct 2024 by Novotel, Hotel Management
Dear Amanda, Thank you for sharing your feedback with us about your recent stay at our hotel. We are truly sorry to hear about the disappointing experience you had during your third visit. Your comments regarding the lack of maintenance in the room, especially the bathroom conditions and the air conditioning unit, are concerning. We sincerely apologise for any inconvenience caused. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure such oversights are not repeated. We appreciate your understanding and patience in this matter. We regret to learn about the lapse in room servicing and the challenges you faced in reaching our staff promptly. Your feedback is invaluable, and we will use it to improve our service delivery. We apologise for any inconvenience caused and appreciate your understanding. Please accept our apologies for the inconvenience you faced and be assured that your feedback has been shared with the relevant teams for necessary action. We hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve. Warm regards, Lee Rimmer,Front Office Manager,Novotel Liverpool Centre
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Novotel, Hotel Management
Dear Richard, thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel Liverpool Centre.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Novotel, Hotel Management
Dear Benjamin, thank you for your positive rating. We appreciate your feedback. Looking forward to welcoming you back soon. Best regards, Novotel Liverpool Centre
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by Novotel, Hotel Management
Dear J, Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Novotel, Hotel Management
Dear Deborah, thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon. Best regards, Novotel Liverpool Centre.
by A verified traveler
Posted 27 Sep 2024
Location✅
Swimming Pool✅
Sauna✅
Room Quality✅
Comment from Hotel Management
30 Sep 2024 by Novotel, Hotel Management
Dear King, thank you for your positive review! We are glad that you enjoyed our location, swimming pool, sauna, and room quality. We appreciate your feedback. Looking forward to welcoming you back soon. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre
