Ratings based on 1,119 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
The lobby, bar, and breakfast area were clean and well maintained, the hallways, rooms, and especially the room bathrooms were filthy. The paint above the bathtub/shower was peeling and moments away from falling off as you showered. The calk in the bathroom was covered in black mold. Every corner of the bathroom had dirt in it. There was feces and/or blood on the wall just over the toilet tissue. There was visible trash (discarded sugar packets, discarded water bottles, etc.) on the hallway floors. The same in the elevators, where you could also find discarded food. This was not cleaned up from the time that we saw it the evening prior to the following morning. The carpet in the hallways was thread bare in many places and dirty.
Be aware that this hotel is just across from the M&S Bank Event center and when there is an event going on the hotel bar fills up with event goers. This makes it incredibly difficult for travelers to get food. The hotel staff that we encountered put forth little to no effort. They did their job begrudgingly and at the expense of any customer service. Would not recommend this hotel.
by A verified traveler from Liverpool
Posted 7 Dec 2024
Clean with great bed and bathroom. Really good value.
by A verified traveler
Posted 6 Dec 2024
N/A
by A verified traveler
Posted 3 Dec 2024
Lovely hotel..fantastic bar staff..
Negatives we left sign on door asking for room to be cleaned but on return sign was turned over and a note was left to say we hadn't asked for room to be cleaned but could get service by phoning reception....obviously cleaning staff couldnt be bothered and on second day at breakfast we were told that the delivery of eggs had not come so no fried eggs were available but there was a continuous supply of scrambled eggs whilst we were sitting in the breakfast room?
by A verified traveler
Posted 3 Dec 2024
Great position to shops and docks lovely hotel would definitely recommend
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Nice location but inconvenient parking situation
by A verified traveler
Posted 3 Nov 2024
Really nothing special about this place think you should look in to your prices went make me and the wife a drink and the kettle had water in it from the last guest paid for breakfast and it was cold in knot a one for complaining but just thinking for the money we've paid it just not worth it
by A verified traveler
Posted 2 Nov 2024
So warm and welcoming
