Ratings based on 968 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Great location, close to shopping, restaurants an nightlife, hotel was comfortable and clean.
by A verified traveler from Killeen
Posted 18 Dec 2024
Heater is not good and space heaters tripped brakers in the room. Rooms and bathrooms are tiny.
Comment from Hotel Management
19 Dec 2024 by Ibis Styles Team, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced with the heating system and the space heater issue. Your comfort is extremely important to us, and I regret that we fell short in providing you with a satisfactory experience.We understand that room and bathroom sizes may not meet everyone's expectations, and we are continuously exploring ways to enhance our guests’ stay. I truly appreciate your comments, as they help us identify areas where we can improve.Please feel free to reach out to me directly, if you plan to stay with us again in the future.Warm regards,
by A verified traveler
Posted 10 Dec 2024
Quaint hotel with very small rooms
Comment from Hotel Management
16 Dec 2024 by Ibis Styles Liverpool Team, Hotel Management
Thank you Chris for your feedback! We’re pleased to hear you found our hotel quaint and charming. While our rooms are designed to be compact, we strive to make them as comfortable and functional as possible for our guests.We hope you enjoyed the rest of your stay and would love to welcome you back on your next visit!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Ibis Styles Liverpool Team, Hotel Management
Thank you Carlos for your review. We're sorry to see that your experience didn’t meet your expectations. Your feedback is important to us, and we’d love to hear more about what we could have done better. Please feel free to share any specific concerns so we can work on improving for the future.We hope to have the opportunity to welcome you back for a better experience.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Ibis Styles Liverpool Team, Hotel Management
Thank you Sirous for your feedback. We’d love to know more about your stay and how we can improve.We hope to welcome you back in the future for a better experience!
by A verified traveler
Posted 26 Nov 2024
The room itself was good - clean, quiet and comfortable. Staff were friendly and helpful. Good location as shops and nightlife is a walkable distance. Would definitely stay here again if price was reasonable.
My only issue was that in the few days beforehand I was trying to arrange an early check-in but was unable to contact anyone. Tried messaging through Expedia and FB but no reply received. I also tried calling the telephone number but it kept saying to call back later.
Comment from Hotel Management
27 Nov 2024 by Ibis Styles Liverpool Team, Hotel Management
Thank you Michael for taking the time to share your experience with us. We’re so pleased to hear that you found your room clean, quiet, and comfortable and that our friendly staff and convenient location added to your stay. Your kind words mean a lot, and we’re thrilled to know you’d consider staying with us again! However, I sincerely apologize for the difficulty you experienced in trying to arrange an early check-in. We understand how frustrating it can be when communication doesn’t meet expectations. Please rest assured that your feedback has been shared with the team, and we’ll work to improve our responsiveness across all channels, including messaging platforms and phone lines.If there’s anything we can do to make it right or assist with a future booking, please don’t hesitate to reach out to us directly. We’d love the opportunity to welcome you back for an even better experience!
by A verified traveler
Posted 26 Nov 2024
I have stayed here several times but this time was terrible. Our aircon heating didnt work so the room was freezing. Having informed the staff they took an oil fill heater into our room. When we got in it wasnt even on and more to the point only 3 wheels / damaged.
The shower water was warm not hot.
The food was very average
Very dissappointed as the standards are normally much higher
by A verified traveler
Posted 13 Nov 2024
Check in was very easy, we were greeted on arrival which was unexpected but very nice, the hotel itself is very nice, the room was clean and spacious enough for a nights stay. The town and docks are within 10-15 minute walk and there are plenty of places to eat and drink within this distance, overall very happy thank you.
Comment from Hotel Management
14 Nov 2024 by Ibis Styles Team, Hotel Management
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and that our check-in process and warm welcome made a positive impression. It’s wonderful to know you found the room comfortable and appreciated the convenient location near the town and docks, with dining and entertainment options nearby.We look forward to welcoming you back for another pleasant stay!Warm regards,Greta Di PintoAssistant General Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Ibis Styles Team, Hotel Management
Thank you for taking the time to leave a review and for awarding us 4 out of 5 stars! We're delighted to hear you enjoyed your experience with us. Your feedback is incredibly valuable, as it helps us understand what we’re doing right and where we can improve to make every guest's stay even better.If there's anything specific you’d like to share or suggest, please don’t hesitate to reach out. We’d love to welcome you back and ensure an even more exceptional experience next time!Warm regards,Greta Di PintoAssistant General Manager
by A verified traveler from London
Posted 9 Nov 2024
Price and location was very good. Staff was very friendly. Room was clean, although spec was average. Breakfast was also just average.
Comment from Hotel Management
14 Nov 2024 by Ibis Styles Team, Hotel Management
Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our convenient location, value, and friendly team. Providing a welcoming and clean environment is very important to us, and we're pleased you felt comfortable in your room.We appreciate your comments on the breakfast and room specifications, and we’ll consider your feedback as we work to improve these aspects. Our goal is always to provide a memorable stay, and we hope to have the opportunity to welcome you back and exceed your expectations.Warm regards,Greta Di PintoAssistant General Manager
