Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very enjoyable time.
by A verified traveler from Clay
Posted 17 Nov 2024
Nice
by A verified traveler
Posted 16 Nov 2024
Everyone was very nice and the property looked well kept. It's very convient for shopping and getting around. Honestly the only issue i had was in our room. It was not cleaned well. Our floor was dirty and there was a stain on our sheets on one of the beds. The rest of the property looked clean so i know it was a slip up with house keeping. I will say they need to keep up better at breakfast. We were there a couple days and stuff would be empty and no one to ask to refill, same with cofffee, during prime breakfast hours.
Comment from Hotel Management
16 Nov 2024 by Kimber, Hotel Management
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future.
by A verified traveler
Posted 2 Nov 2024
Good
Comment from Hotel Management
2 Nov 2024 by Julie , Hotel Management
Thank you for your feedback! We hope you stay with us again in the future!
by A verified traveler
Posted 2 Nov 2024
Just fine
Comment from Hotel Management
2 Nov 2024 by Julie , Hotel Management
Thank you for your 5 star review. We look forward to your next stay with us!
by A verified traveler
Posted 2 Nov 2024
Hot tub not working and that is why we chose this hotel. We told staff and they didn’t offer a discount.
Comment from Hotel Management
16 Nov 2024 by Kimber, Hotel Management
Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future.
by A verified traveler
Posted 1 Nov 2024
The cookies that were out for the customers made my son sick. The pool end up being closed which was the whole reason why I booked with this hotel. The manager said he would give me points to make up for everything and never got them.
Comment from Hotel Management
16 Nov 2024 by Kimber, Hotel Management
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please fee free to reach out to the management with any further comments, concerns, or suggestions you wish to share
by A verified traveler
Posted 29 Oct 2024
Friendly staff, lobby was great for large gatherings as we were there for our kids band competition
Comment from Hotel Management
31 Oct 2024 by Kimber , Hotel Management
Thank you for being our customer and leaving us a 5-star review. We look forward in seeing you again!
by A verified traveler
Posted 29 Oct 2024
Excellent service
Comment from Hotel Management
31 Oct 2024 by Kimber, Hotel Management
Thank you for your 5-star review. We;re here to serve you anytime.
by A verified traveler
Posted 22 Oct 2024
The staff was exceptional when I had banking issues when checking in, they were patient and helpful both days I spent at the property
Loved the location, breakfast, and the staff there as well
I mentioned on check out that this was not a compliant but for attention in the room only,
Freezer jammed with one huge piece of ice and fan ran even when off and continually
I was very comfortable here
Comment from Hotel Management
26 Oct 2024 by KImber, Hotel Management
Thank you for your wonderful review! We’re delighted to know that you enjoyed your stay. Our team works hard to ensure we meet your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back!
