Ratings based on 59 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The property was fine for the most part. Clean. The street it is on is a construction site at the moment and so it is really noisy from very early.
The apartment itself was nice although there was no remote control on the apartment for the television. We had chosen to have a gaming night before going out yet the hdmi port had been doctored and removed. This isn’t the first time we’ve stayed in one of these apartments and not had a problem with a television.
Other than that, the communication is pretty intrusive from epic after you buy with Expedia. You are sent a 4 page docket to fill out of your information. A couple of days after that you’re sent a random deposit link. Only from then are you whatsapped details to get in the apartment. I would prefer to just do the majority if this in Expedia.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by The Epic Team , Hotel Management
Hi Zahraa, thank you for your review! We are glad to hear you enjoyed your stay with us. If there is anything we could have done better we'd love to know! All the best
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
18 May 2024 by The EPIC Team, Hotel Management
Thankyou for your review, hope to welcome you back soon!
by A verified traveler
Terrible hotel
Posted 27 Dec 2023 on HotelsHotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )
Comment from Hotel Management
3 Feb 2024 by The Epic Team, Hotel Management
Hello, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reservations@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by The Epic Team, Hotel Management
Hi Sarah, Thank you for your positive feedback! We look forward to hosting you again soon!
by A verified traveler
Health risk for breathing in the Hideout
Posted 26 Aug 2023 on HotelsIt was such a pity as the place was in the perfect location and the layout of the apartment was well done. But it should come with a health warning, the mould and damp in the appartment was really overpowering and we found it difficult to breathe. We had read reviews for 2022 and was sure these issues would have been resolved but they have not. I challenge the owner to spend a night and see what conditions your asking people to stay in. The master and twin bed were of good quality but very little bed linen for the sofa bed no pillows, also no tea towel in the kitchen.As for the communication team i could not fault them they were excellent. My only other complaint is 4 days on i have not received my deposit back, i feel this should be returned the following day when the cleaners find the apartment in perfect condition.
Comment from Hotel Management
26 Sep 2023 by The Epic Team, Hotel Management
Hi Sinead,Thank you for taking the time to share your feedback. I apologize if you have to wait for 4 days for the security deposit to be returned. Security deposits are released upon checkout of your apartment. It can take between 3-10 working days depending on your bank. I will be sharing your feedback about the mold to our management team as we haven't had such complaints about mold in this location recently. We still hope you appreciate the team with the assistance given during your stay with Epic. I hope your future travels continue to be filled with great experiences!
by A verified traveler
Posted 31 Jul 2023
Ideal for a group wanting to socialise around the city
Comment from Hotel Management
19 Sep 2023 by The Epic Team, Hotel Management
Hi Patrick, Thank you for your positive feedback! We look forward to hosting you again soon!
by A verified traveler
Not bad but could be better.
Posted 28 Jul 2023 on HotelsWe arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use.
There was a smell a damp in the building which wasn’t very pleasant.
The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.
Comment from Hotel Management
19 Sep 2023 by The Epic Team, Hotel Management
Hi Nicola, Thank you for taking the time to share your experience with Epic. I am glad that it still work out despite the bed mixed up information. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!
by A verified traveler
Liverpool stay
Posted 22 Jul 2023 on HotelsExcellent rooms and very efficient staff
Comment from Hotel Management
19 Sep 2023 by The Epic Team, Hotel Management
Hi William, Thank you for your positive feedback! We look forward to hosting you again soon!
by A verified traveler
Posted 21 Jul 2023 on Ebookers
The apartment was lovely, clean and spacious. There were two good size bedrooms each holding a double bed and single bed. One Bedroom was ensuite/wet room. There were 3 bathrooms in total, 2 were wet rooms. The apartment was a stone's throw from the city centre. There are lots of seagulls at the back of the property so earplugs are recommended for a good night's sleep.There were some minor maintenance issues like paint peeling on banister, some wall plaster issues and some minor safety issues with steps going from the living room to the kitchen area. These steps were quite high and didn't have a handrail. The staff were friendly and helpful.
Comment from Hotel Management
28 Oct 2023 by The Epic Team, Hotel Management
Hi Eleanor, Thank you for your detailed feedback, and we're pleased to hear that you enjoyed your stay in our apartment.It's great to know that you found the apartment lovely, clean, and spacious, with two good size bedrooms and multiple bathrooms. We appreciate your understanding regarding the minor maintenance issues, and we will address these concerns to ensure a more comfortable experience for future guests.We're glad you found our staff friendly and helpful. Your feedback is important to us, and we look forward to hosting you again in the future.
