Ratings based on 404 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Our room smelled terribly of cigarette. I asked the hotel receptionist (which by the way is reachable via WhatsApp and not physically present) if they could clean the room thoroughly. They sent a staff member with a can of Lysol. That was the solution.
After staying around 15-30 minutes in the room I couldn’t bare the cigarette and smoke dander. It was everywhere. I ended up in a coughing and allergy attack I had to leave. I asked for another room and they didn’t have any. I asked for a refund and they couldn’t “guarantee” one. I’m taking it up with Expedia or my credit card. I don’t recommend this place
by A verified traveler
Posted 12 Dec 2024
I was sent the wrong check in information.
No one was answering my calls. When I did find a member of staff they told me i was at the wrong building. I found my room but there was no key fob so couldn't get in.
The apartment was a good size but tired looking. It was cold and I was unable to change the temperature using the controls.
Despite all this it was good value for money
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 29 Nov 2024
Perfect customer service and the apartment was amazing
by A verified traveler
Posted 24 Oct 2024
Amazing apartment just wish we'd stayed more than 1 night.
Comment from Hotel Management
26 Oct 2024 by The Epic Team , Hotel Management
Thank you for your wonderful review! We're so glad you loved the apartment, and we’d be delighted to welcome you back for a longer stay next time.Hope to see you again soon!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by The Epic Team , Hotel Management
Hi David, thank you for your feedback. We are sorry to see that you were not satisfied during your stay. If there is anything we could have done to make this better feel free to reach out.
by A verified traveler
Posted 14 Sep 2024 on Hotels
by A verified traveler
Posted 4 Sep 2024 on Orbitz
Very nice property.
Well maintained and clean.
Easy to walk to city centre with many options for shopping, dining and bars.
Comment from Hotel Management
8 Sep 2024 by The Epic Team , Hotel Management
Thank you for your positive feedback! We’re glad to hear you found the property well-maintained and clean, and that its location made it easy for you to explore the city center. We hope you had a great time shopping, dining, and enjoying the local bars.We look forward to welcoming you back!Kind regards,
by A verified traveler
Posted 16 Jun 2024
Already made a complaint. Next to a nightclub with bounding music untill 3-4am never says this on description. Rooms a dirty smell and holes everywhere in the wall. Couldn’t check in till 3.40 despite check in being at 3pm, no communication about this however or prior warning just constantly lied to telling there chasing it when clearly have been seen sat in office playing on phone. AVOID AT ALL COSTS.
Comment from Hotel Management
18 Jun 2024 by The EPIC Team, Hotel Management
Hi Georgia,Thankyou for taking the time to leave this review. We take comments like this very seriously so I have personally looked into your reservation. I can see that the reason for the delayed check in was due to us not being provided with a valid card for the reservation until 18 minutes past 3, and 4 minutes after we were able to process the payment, at 22 minutes past 3, we sent across the access codes for you.As for the additional comments within your review, we will be passing these across to our on site team for feedback.Kind regards,The EPIC Team.
by A verified traveler
Wouldn’t stay with family
Posted 10 Apr 2024 on HotelsNon stop partying in other apartments
No one got any sleep
Beds uncomfortable
Sofa bed broke
Comment from Hotel Management
8 Sep 2024 by The Epic Team , Hotel Management
Thank you for your feedback. We’re sorry to hear about the noise and discomfort you experienced during your stay. We strive to provide a peaceful environment, and it’s concerning to learn that other guests' behaviour affected your experience.Regarding the beds and sofa bed, we appreciate you bringing this to our attention. We will investigate these issues to ensure they are addressed.If you had contacted our 24-hour team, we would have done our best to resolve the issues promptly. We apologise for any inconvenience and hope to have the opportunity to offer you a better experience in the future.
