Ratings based on 392 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2021 on Hotels
by A verified traveler
Great - but not quite as advertised
Posted 14 Sep 2021 on HotelsLovely Apartment and very clean. Check in was good and staff very friendly. Facilities were great and would definately recommend.
Only issues - apartment wasn't at moorfields at all!!! Had to go and find it for check in it is at L2 2AA Silkhouse Court, Tithebarne street. There wasn't a sofa bed in the room but there was a sofa. There wasn't any forks or tea towels.
by A verified traveler
Posted 25 May 2021 on Hotels
by A verified traveler
The Dream was NOT lived
Posted 19 Oct 2020 on HotelsI was in a queue for over an hour to check-in. It wasn't really clear why it took so long. Once getting there it took a further 20 minutes to get keys for our room which was in a separate building. We walked down to the room and entered. The bed has collapsed in the middle, there were stains on the walls, a strong nasty smell in the room, TV not as described, also rubbish packets in the drawers. I returned to the check-in desk where I had to wait enough half an hour to be seen. I explained the problems and the guy at check-in wasn't willing to rectify any issues I arose. I had asked for a refund due to the room not being clean, and I didn't feel comfortable staying there considering the pandemic happening and they couldn't keep the room clean, they point blank said no, and just remained in silence. After finally been given another room, I waited for a key to which I returned to the building I was staying in which is a good 10 min walk away to which the key fob wasn't working. By this point, I had had enough and me and my friend had booked somewhere else as the hotel wasn't will to do anything else. Upon return to the check-in desk. I told him the fob didn't work and I would like to check out as I don't want to stay there anymore due to such poor service and cleanliness levels. He informed me that I could get a refund via Hotels.com, to which now I have requested and the hotel refuses to issue. I do not recommend anyone to stay here.
by A verified traveler
Nice apartment, awful check-inland support.
Posted 6 Sep 2020 on HotelsCheck-in was awful - When we arrived at the address given on the booking, we found a small note on the desk saying that reception was in a different building several streets away, which was also where we were then made to stay. While the apartment we received was bigger and nice decor, it was not clean, and the kitchenware was all used and dirty. When we checked out the next day, every party leaving was making complaints as they did so.
Comment from Hotel Management
10 Oct 2020 by Dream Team, Hotel Management
Good Afternoon
Thank you for providing a review of your recent stay here with us. I'm sorry to hear that the stay was disappointing, this is something we care very deeply about. We will take your comments and use them to make improvements.
Kind Regards
Dream Team Apartment
by A verified traveler from Ireland
Posted 1 Sep 2020
Dream apartments has moved premises, we attempted several numbers over two hours before eventually establishing a new address. Dream apartments could have made this easier by putting a small sign with a forwarding address on their old premises and Expedia need to update their details
Comment from Hotel Management
16 Dec 2020 by Enrica, Hotel Management
Dear Brian, we are sorry you did not find easy to establish our address.
Your comments about putting a small sign are really much appreciated, as it is an indicator of what we can improve.
We hope to welcome you back in the near future.
Best wishes
Dream Team
by A verified traveler
Posted 19 Aug 2020
Comment from Hotel Management
19 Aug 2020 by Miles - Front Desk Supervisor, Hotel Management
Thank you very much for your review. We hope you stay with us again on your next visit.
by A verified traveler
What apartment has reception in another street?
Posted 3 Aug 2020 on HotelsReception was in another street and it was raining, I think this is unacceptable. The room was clean although noisey at times with the train station next door.
Comment from Hotel Management
8 Aug 2020 by Miles - Front Desk Supervisor, Hotel Management
Thank you for staying with us. We apologize for any inconveniences that occured due to our proximity to the Merseyside Underground. We no longer use the Moorfields building for guest accommodation and we hope you consider staying with us again the next time you visit Liverpool.
Kind Regards.
by A verified traveler
Posted 31 Jul 2020 on Ebookers
Comment from Hotel Management
8 Aug 2020 by Miles - Front Desk Supervisor, Hotel Management
We apologies for any inconveniences that occured during your stay. If you have any specific issues that occurred that we could address and make your next stay a fantastic one, please contact us to let us know.
by A verified traveler
Posted 2 Jun 2020
Nice and clean apartment very quiet very good stuff
Comment from Hotel Management
23 Jul 2020 by Miles - Front Desk Supervisor, Hotel Management
Thank you very much! We are glad you enjoyed your stay. Please come visit us again the next time you are in the area.
