Ratings based on 180 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 19 Dec 2024
On arrival we asked for a wake up phone call as a backup and we were told it was no problem. It never happened. The whole time we were there someone was banging on the floor above us and then running up and down the room above us. We didn’t sleep the whole note. When we informed a staff member at checkout, her response was ‘so you want a receipt?’ Not impressed.
Comment from Hotel Management
20 Dec 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise and failure to follow up on that wake up call.. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 16 Dec 2024
Friendly staff
Comment from Hotel Management
19 Dec 2024 by Manager, Hotel Management
Hello Christen,We are pleased to hear you found our staff to be friendly during your stay. Your positive feedback is greatly appreciated!
by A verified traveler
Posted 16 Dec 2024
Friendly staff!!
Comment from Hotel Management
19 Dec 2024 by Manager, Hotel Management
Hello Mark,We appreciate your kind words about our friendly staff and are pleased to hear you had a positive experience during your stay. Our team takes great pride in providing excellent service to all our guests. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Julie,We are delighted to hear that you had an enjoyable stay with us! If there is anything we can do to make your next visit even better, please don't hesitate to contact us. We look forward to welcoming you back soon!
by A verified traveler from Owego
Posted 10 Dec 2024
My husband and I always love staying here when we come to the area
Comment from Hotel Management
10 Dec 2024 by GM, Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Judith, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 8 Dec 2024
Fair price, nice facility
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello morgan,We are pleased to hear that you found our hotel to be reasonably priced and enjoyed the facilities during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Manager, Hotel Management
Hello Kathryn,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 5 Dec 2024
The bathtub plug didn’t work properly. As my wife wanted a bath and maintenance was not available they quickly gave us another room. Excellent service.
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Richard,We appreciate your feedback regarding your recent stay with us. We are glad to hear that our team was able to provide you with excellent service by swiftly assisting with the issue you encountered. Our staff always strives to ensure our guests have a comfortable stay. Thank you for bringing this to our attention, and we hope to welcome you back in the future for an even more enjoyable experience.
