Ratings based on 979 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
We were quite disappointed with the room when we got there, we noticed that the bed felt extremely uncomfortable and after looking into this we noticed that the mattress was ripped open on once side and the metal bars and springs were exposed hence the discomfort.
Comment from Hotel Management
17 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, I sincerely apologise for the fact the stay was not up to your liking. Thank you for raising these issues, and please rest assured that we are working hard to fix them.Kind regards
by A verified traveler
Posted 13 Nov 2024
Property and room was ok. No lift to upper floors, and parking is now payable and not free as previously advised on some booking sites.
Comment from Hotel Management
17 Nov 2024 by Duty Manager, Hotel Management
Dear Guest,We are glad to hear that you enjoyed your stay. We are working hard to ensure all booking sites are advertising up to date information, so thank you for raising this issue. Kind regards
by A verified traveler
Posted 12 Nov 2024
Good value
Comment from Hotel Management
17 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. I am glad to hear that you enjoyed your stay, and I hope it is not too long before we see you again soon.Kind regards
by A verified traveler
Posted 12 Nov 2024
Close to comic con easily within walking distance!
Comment from Hotel Management
17 Nov 2024 by Duty Manager, Hotel Management
Dear Guest,Thank you for taking your time to leave a review. I am glad to hear that you enjoyed your stay, and I hope that it is not too long before your next stay with us.Kind regards
by A verified traveler
Posted 4 Nov 2024
General standard of the facilities were poor. Noise transfer between rooms was bad. Extremely dated. Smelt stale and damp.
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking, we will work on your comments for the future. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,
by A verified traveler
Posted 2 Nov 2024
I have stayed here numerous times to go to Bongos Bingo as it is only a short distance walk to cains brewary. The hotel is clean but the rooms could do with an update but can’t complain when we get a good price . The reception area, bar and restaurant are lovely and the food is great. Parking being free is also a real bonus
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. We are pleased that you enjoyed your time with us, and will take your comments on board for your next stay. Kind regards,
by A verified traveler from Brecon
Posted 28 Oct 2024
Watch out for the parking charge
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. We are pleased that you enjoyed your time with us, and will take your comments on board for your next stay. Kind regards,
by A verified traveler
Posted 27 Oct 2024
Waited 30 minutes to get checked in even though i had all correspondence to say i had paid .Plus not what i expected for the price £151 plus when asked for late checkout that is no longer available REALLY??? I paid for premium not basic WHAT is the difference??? Need updating IT equipment VERY disappointed
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave your review. I am saddened to hear your stay with us was not to your liking, we will work on your comments for the future. I hope the issues mentioned above haven’t put you off staying with us in the future. Kind regards,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. We are pleased that you enjoyed your time with us, and will take your comments on board for your next stay. Kind regards,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a review. We are pleased that you enjoyed your time with us, and will take your comments on board for your next stay. Kind regards,
