Ratings based on 1,994 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The main reception rooms are in a good state but the bedrooms are very old and tired looking. Unbelievable hot in the room and unable to open the window as it had been painted over. Poor looking furniture with handle missing from dressing table. Bathroom dated and bath needs re enamelling.
by A verified traveler
Posted 20 Nov 2024
was good experiece
by A verified traveler
Posted 20 Nov 2024
This hotel used to be a quirky old-fashioned place having a nice "faded grandeur" appeal. Now it is a just a filthy wreck, run by incompetent staff.
On our recent stay there was a mix up in reservations due to Expedia failing to send a booking confirmation to me. That is the fault of Expedia (not the hotel) and they refused to refund me (costing me about £270 for which I got nothing). I am now pursuing this legally. But bear in mind - if you book through Expedia you may not get a refund if THEY make an error. My advice is not to use Expedia at all.
On arrival there was a queue stretching right around the hotel lobby to the front door with about 40 people waiting to check in. Having received keys we had to queue again for the one tiny lift that was still working. We were greeted with a very worn out shoddy room (not the so called "executive suite" as described). The room was above a dance floor below and the noise was terrible. There was dirty laundry on the wardrobe (from a previous occupant). We asked to be moved. The second room was even worse. Absolutely filthy with vomit (or diarrhoea) splattered on the toilet, worn out fixtures and fittings, thin lumpy bed a window that would not close. I thought I could smell burning. This turned out to be the plug on a room heater on the wall. The plug was hotter than the heater. Dangerous. We cancelled our second night and went home (4 hour drive) rather than stay here. Our weekend was ruined, no full refund - £400 wasted. AVOID!
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Our room was small and dated was near lift so all you could hear was lift going up and down all night
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Had lovely comfy stay need to make check out 12 as give you more time to enjoy your stay
by A verified traveler
Posted 9 Nov 2024
Pretty sure the mattress was as old as the building. While located very centrally it is dirty and a bit sketchy around the hotel. Staff wasn’t very nice or helpful but they were there. We ended up here after our other booking fell through. I’d only recommend a night or two here
by A verified traveler
Posted 9 Nov 2024
Lovely tall ceilings a unique style in harmony w an older building but also comfortable.
by A verified traveler
Posted 9 Nov 2024
Great location,
Shame about the homeless outside drinking.
