Ratings based on 176 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
I had a room with leaking tap and 2 broken lights that don’t work and no heating it was cold in the room
by A verified traveler
Posted 9 Nov 2024
Lovely staff and rooms, very reasonable prices
by A verified traveler
Posted 7 Nov 2024
Staff were amazing and a great help in sorting our disabled mothers needs.
Breakfast had a great choice and the food was nicely cooked.
Only negative is that the shower taps need replaced and were difficult to use in our room.
We had a very relaxed stay and felt totally welcomed.
by A verified traveler
Posted 1 Nov 2024
My children loved the swimming pool
by A verified traveler
Posted 23 Oct 2024
Huge suite / room, nice staff and delicious evening meal and breakfast too.
Comment from Hotel Management
26 Oct 2024 by Dan- reception, Hotel Management
Hi Cheryl,Thank you so much for leaving us a great review & score, we are delighted to hear your feedback regarding the Suites, Staff and meals on offer, we greatly appreciate guest feedback and I will pass on your kind words to the staff at the hotel, have a great day.many thanks
by A verified traveler
Posted 19 Oct 2024
First time staying here and really enjoyed it looking to book a trip away again soon loved that the swimming pool was open till late as we went shopping in Liverpool came back to the hotel went for a swim then off our for food ideal for shopping in Liverpool or Manchester as in-between both about 30/40 mins each way
Comment from Hotel Management
26 Oct 2024 by Dan- reception, Hotel Management
Hi Lyn,Thank you so much for leaving us a great review & score, we are delighted to hear your feedback regarding the leisure facilities that we have at the property, we greatly appreciate guest feedback and are glad you had a good time whilst staying, we look forward to seeing you again in the future.many thanks
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Dan- reception, Hotel Management
Hi Frances,thank you for leaving us a review & score, we appreciate your feedback and will strive to improve our standards to leave you with a 5 out of 5 experience, should you choose to stay with us again in the future.many thanks
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Oliver Rigby , Hotel Management
Thank you for taking the time to leave a review on your stay at Best Western Premier Suites Hotel & Spa. I am sorry to hear that you were left disappointed with your stay at the hotel. Best regards,Oliver Rigby General Manager
