Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Rude staff banging around so you leave the bar area rude security police on the door making me feel uncomfortable
by A verified traveler
Posted 7 Oct 2024
As always a reliable stay at this hotel staff are always very helpful and responsive. I think as the hotel was busy and maybe fully booked on this occasion I didn’t quite get everything as indicated in the booking messages but I think this was due to
Availability and the fact my booking had been some time ago. I am a returning customer and do choose to
Stay here so will still try again here next time I’m in Liverpool. Thank you for another pleasant stay
Comment from Hotel Management
10 Oct 2024 by Leigh, Hotel Management
Dear SamiMany thanks for your kind words relating to your stay at Aloft Hotel, Liverpool. What a pleasure it was to have you stay with us again, and we are absolutely thrilled to hear you had such a great experience.As you mentioned, we were exceptionally busy at the time, but we will always try to do the best for our guests where possible.Our team provides exceptional service and it’s always rewarding to know we have succeeded. Thank you once again for choosing to stay at Aloft Liverpool, a very warm welcome awaits you in the very near future. In the meantime, I send you my renewed appreciation of the time and trouble you took to write such a lovely review.With my best regards,Leigh Hitchmough.Front Office Team Member
by A verified traveler
Posted 27 Sep 2024
Everything was great except that we could listen to people talking either on the hallway or next room
Comment from Hotel Management
30 Sep 2024 by Team ALoft, Hotel Management
Good Morning,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at Aloft LiverpoolIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chloe Flynnreception@aloftliverpool.com
by A verified traveler
Posted 21 Sep 2024
Experience was not good
Comment from Hotel Management
22 Sep 2024 by Leigh, Hotel Management
Dear JatinThank you for taking the time to share your disappointment following on from your recent visit to Aloft Hotel Liverpool. Needless to say, I was extremely disappointed that we failed to extend the high level of service, attention to detail and professional courtesy expected by our guests. It is disappointing that we were unable to satisfactorily address and recover these shortfalls during your visit. Please accept my assurance that I have discussed your review with our management team to ensure that our usual high standards and service culture if restored, faultlessly maintained, and delivered in the future.Moreover, I truly appreciate you taking the time to bring your concerns to my attention and completely understand that these shortfalls detracted from the enjoyment of your visit. I do hope I might have the opportunity to welcome you back on another occasion so that you take away a far more positive impression and fonder memories of our historic hotel.If your travels do bring you back to Liverpool, please let us know so we can try our hardest to make your next stay unforgettable.Sincere Regards,Leigh Hitchmough.Front Office Team Member
by A verified traveler from Fullerton
Posted 2 Sep 2024
My 3rd time staying here and the best so far.
Wifi worked great and the shower had loads of pressure. The room was quite comfortable and clean.
Comment from Hotel Management
3 Sep 2024 by Leigh, Hotel Management
Hi Dean,Thank you so much for leaving a great review - we really appreciate you taking the time to do so!We're so happy you enjoyed your stay, and even more that you have the best time yet!Thanks for choosing Aloft Liverpool once more, and we hope to see you again in the future.Kind Regards,
by A verified traveler
Posted 28 Aug 2024
Value for money
Comment from Hotel Management
28 Aug 2024 by Leigh, Hotel Management
Hi Martin,Thanks for leaving a review - we really appreciate you taking the time to do so!We're so happy you enjoyed your stay, and hope to see you again soon at Aloft Liverpool.Kind Regards,
by A verified traveler
Posted 20 Aug 2024
This property is in a great location for walking the city and seeing the sites. Plenty of restaurants nearby. The hotel and rooms are old, the rooms are very spare, NO amenities to speak of, beds and pillows are dreadful. If all you care about is cheap, clean and convenient then this property will work for you. But if you need comfort and basics then this may not be the hotel for you.
Comment from Hotel Management
20 Aug 2024 by Leigh, Hotel Management
Hi Sherrie,Thank you for leaving a review - we really appreciate you taking the time to do so!We're so sorry that you did not enjoy your stay, and we were not up to the standard that the Aloft name brings.Your feedback will be duly passed on, but we hope that these issues don't deter you from returning to Aloft Liverpool again.Kind Regards,
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Leigh, Hotel Management
Hi John,Thank you for leaving a review - we really appreciate you taking the time to do so! I'm sincerely sorry that we did not delivery on the standards associated with the Aloft name during your stay.Kind Regards,Leigh
by A verified traveler
Posted 16 Aug 2024 on Hotels
Location! Easy access to Albert Dock, Liverpool 1…. Lots of restaurants and bars. Breakfast was very good lots of choices! Bar area is nice for a cocktail or after dinner drink…. Overall just a nice hotel.
Comment from Hotel Management
17 Aug 2024 by Leigh, Hotel Management
Hi Lynn,Thank you for leaving a review - we really appreciate you taking the time to do so!We're so glad you enjoyed the stay. We really are in a prime location for Liverpool, and we're glad you were able to utilise that.We hope to see you again soon at Aloft Liverpool.Kind Regards,
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Leigh, Hotel Management
Hi Laura,Thank you for leaving a review - we really appreciate you taking the time to do so!We're really happy you enjoyed your stay, and hope to see you again soon at Aloft Liverpool,Kind Regards,
