Ratings based on 540 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Poco ruido
Comment from Hotel Management
28 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Estimado julio,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios sobre su reciente estadía en el Red Roof Inn & Suites Little Rock. A pesar de las molestias por ruido, me alegró ver su puntuación de 4/5 después de su estancia. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Atentamente,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Would not honor reservation nor return my payment.
Comment from Hotel Management
27 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Ed,We sincerely apologize for the inconvenience you experienced regarding the refund issue at one of our franchised locations. Unfortunately, our team does not have the authority to manage billing disputes directly. However, we have made an internal note in our system to reflect your feedback. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Please let us know if there's anything else we can assist you with.Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Sarah, We at the RED ROOF INN & SUITES LITTLE ROCK are disappointed to have earned your poor scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Red Roof Review
Posted 18 Aug 2024 on HotelsThere was no breakfast. It was close to fast food restaurants. It was close to interstate and shopping.
Comment from Hotel Management
20 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Georgianne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Little Rock. Despite the unavailability of breakfast, I was happy to read that the close proximity to fast food restaurants, the interstate and shopping areas, resulting in a 8/10 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Brandon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Memphis, AR and I saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future!Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Probably not staying there again but was ok
Posted 25 Jun 2024 on HotelsIt was ok but for $85 I kind of would have expected the mini fridge to be plugged in and cold not left open an hot. The AC was off so the room was as hot as out side.
Comment from Hotel Management
28 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn & Suites Little Rock was pleased to know that your stay was ok. However, you stated that the A/C unit and the mini fridge was off. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best with your stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Jun 2024
First of all i never received my deposit back. I don't know why my price changed so many times from the time i booked the hotel in my app to checking in... the lady said if i just go thru her then I'd just be paying 102... but if i stayed thru the app it would've been 137. That's a no brainer right! WRONG!! AFTER THAT SHE INFORMED ME I NEEDED 150 SO I GAVE HER 160 AND SHE DIDN'T GIVE ME MY CHANGE THEN REQUIRED MY CARD AND TRIED TO CHARGE ME 125 FOR WHAT? AND THEN NEVER RETURNED IT! ALSO MY BROTHER IN LAW WAS VISITING FROM OUT OF TOWN I DIDN'T THINK ANY THING OF IT.. I WAS INFORMED WHILE WE STEPPED OUT SIDE TO SMOKE.... CAUSE WE DIDN'T WANT TO SMOKE IN THE NON SMOKING ROOM WHICH THEY WERE UNBELIEVABLE RUDE ABOUT INFORMING US. THAT IF MY BROTHER ENTERED THE HOTEL THAT WE WOULD BE KICKD OUT IMMEDIATELY...WE HAD JUST CHECKED IN 1 HOUR PRIOR TO THIS. THEY SAID FOR HIM TO BE THERE THEY WOULD NEED AN ADDITIONAL $24 THEN THEY ASKED HOW LONG HE WAS STAYING I SAID I DUNNO AND LET THEM KNOW HE WAS NOT STAYING WITH US OVERNIGHT. I TOLD THEM HE'D BE GONE BY 10 PM ISH? THEY SAID I HAVE TO PAY$ 28.00 RATHER THAN THE 24 WHICH WAS CRAZY TO BEGIN WITH...ALSO WHILE MY BROTHER WAS ON A BUSINESS CALL SMOKING OUTSIDE OF HOTEL HE WAS TOLD THAT HE NEEDED TO LEAVE THE PROPERTY!!!!! I ABOUT LOST MY COOL! I JUST PAID AN ADDITIONAL 28.00 FOR HIM TO BE THERE TILL 10:00 PM. AND IT WAS 5:30 AT THIS POINT... HE ENDED UP LEAVING AT 6:30 PM NOT EVEN 10 WHICH I WAS NEVER REIMBURSED THE DIFFERENCE! .... THE
Comment from Hotel Management
28 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Danielle. The team at our Red Roof Inn & Suites Little Rock was saddened to see that we failed to provide you with a satisfactory stay. You stated that the billing discrepancy hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In regard to the refund, please speak to your booking source or our Guest Relations team to be best assisted with this.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from Merrillville
Posted 14 Jun 2024 on Travelocity
No working lock on the door. Beat up furniture. Grungy looking towels. Poor quality bed.
The room did appear to be clean! Number one priority.
When I’m staying at a budget motel, my expectations are low. This property did not exceed my expectations.
by A verified traveler
Posted 31 May 2024
There was a smell of sewage the whole night. We wanted a non smoking room and it smelled like we where the only ones that didn't smoke in it. The bathroom was filthy and the carpet was dirty. I was scared to cover myself with the bed sheets.
Comment from Hotel Management
2 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Marcial. The staff and I at the RED ROOF INN AND SUITES LITTLE ROCK were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, the cleanliness of the bathroom, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Our Records Indicate that you have not stayed at our location nor visited our location, your reservation went to no show so we would like to know what can we do for you.
