Ratings based on 952 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Near to highway
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Juan Olivas, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. I’m very sorry to learn that your stay did not meet expectations. Please know we take all guest concerns seriously and would appreciate the opportunity to understand what went wrong.If there’s anything specific you’d like to share, feel free to contact us directly so we can address your concerns and work to improve for future visits.Sincerely,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
by A verified traveler
Posted 29 Dec 2024
Monica makes you feel welcome. She texted me to make sure i was comfortable and didn't need anything
First time in Arkansas will definitely stay again!
Comment from Hotel Management
30 Dec 2024 by Juan Olivas, Hotel Management
Dear Kittee,Thank you for your glowing 5/5 review! We’re thrilled to hear that Monica made such a positive impression during your stay. Her thoughtful and welcoming approach truly exemplifies the hospitality we strive to provide.We’re delighted that your first visit to Arkansas was a memorable one, and we can’t wait to host you again in the future!Safe travels,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 28 Dec 2024
The food was awful. Waited 45 min for microwaved food. Then it was cold after that. It was not worth the money.
The front desk was very nice.
Comment from Hotel Management
30 Dec 2024 by Juan Olivas, Hotel Management
Dear Jessica,Thank you for sharing your feedback. While I’m pleased to hear that our front desk team provided you with excellent service, I regret that your dining experience did not meet your expectations. I apologize for the frustration this caused.Your feedback is crucial, and I will address this with our food and beverage team to ensure improvements are made in both food quality and preparation time. We aim to provide a better experience should you choose to stay with us again.Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
by A verified traveler
Posted 28 Dec 2024
We checked into our large suite and it was clear that the previous occupants had a dog. The room smelled awful and musty
by A verified traveler
Posted 27 Dec 2024
Everything was just beautiful
Comment from Hotel Management
27 Dec 2024 by Storm, Hotel Management
Ophal, thank you for taking the time to leave a review, and we're very glad to hear that you had a good stay. We look forward to seeing you again next time you're in Little Rock. Have a great New Year's.
by A verified traveler from Chouteau
Posted 27 Dec 2024
Super friendly staff, great parking, very clean.
Comment from Hotel Management
27 Dec 2024 by Storm, Hotel Management
Kathlene, thanks so much for taking the time to write a review, and thanks for the kind words about the team. Please come back and see us again next time you're in Little Rock. Have a great New Year's.
by A verified traveler
Posted 25 Dec 2024
Dirty
Comment from Hotel Management
26 Dec 2024 by Juan Olivas, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. I apologize that cleanliness did not meet your expectations during your stay. Maintaining a clean and comfortable environment is a top priority for us, and I’m sorry we fell short in this instance.Please don’t hesitate to reach out to us directly so we can address your concerns and make things right.Safe travels,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
