Ratings based on 164 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Sonya,Thank you for the perfect 5/5 rating! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Sep 2024
It has no bugs so that's a huge plus
Comment from Hotel Management
5 Sep 2024 by Hotel Manager , Hotel Management
Dear Sonya,Thank you for your 4 out of 5 rating! We're glad to hear you had a bug-free stay, which is always important. We appreciate your feedback and hope to continue providing a positive experience on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024
Good
Comment from Hotel Management
11 Aug 2024 by Hotel Manager , Hotel Management
Dear Tywashoney,Thank you for your feedback! We're glad you had a good stay. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 3 Aug 2024
The location was not well kept. Room was not very clean. Advertised as "sleeps 5" and only 2 beds which sleep 2 a piece. Forced to sleep 3 on 1 bed. Not comfortable at all. Staff was friendly.
Comment from Hotel Management
4 Aug 2024 by Hotel Manager , Hotel Management
Dear Veronica,Thank you for your feedback. We're sorry to hear about the cleanliness issues and the inconvenience with the bedding arrangement. We appreciate your comments on the staff’s friendliness and will use your feedback to improve our facilities and ensure our room configurations meet guest expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Jul 2024
Was ok for the quick nap we needed during our long road trip. Might not have been the best but decent enough for the few hours to catch some zzz’s.
Comment from Hotel Management
17 Jul 2024 by Hotel Manager , Hotel Management
Dear Christy,Thank you for choosing to stay with us during your road trip and for taking the time to share your experience. We're pleased to hear that our hotel provided a convenient and comfortable spot for a quick nap. If you have any suggestions for how we can enhance our accommodations further, please feel free to reach out. We hope to welcome you back for another restful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Hotel Manager , Hotel Management
Dear Heath,We appreciate the 8-star rating you gave us. Please tell us what we can do to earn a 10-star rating. This will make a big difference. Your input is highly valued. We hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 25 Jun 2024
Nice and quiet. Bed was comfortable.
Comment from Hotel Management
25 Jun 2024 by Hotel Manager , Hotel Management
Dear Angie,Thank you for the fantastic review! We're glad you enjoyed the quiet atmosphere and found the bed comfortable. We hope to welcome you back for another restful stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Jun 2024
The price keeps raising higher and it's not worth the pay especially when the water doesn't even get hot for real it's lukewarm and then the water turns yellow and the towels have stains on them when they are supposed to be clean plus I been staying there over two months and when the person is in the room next to me they smoke comes to my room
Comment from Hotel Management
22 Jun 2024 by Hotel Manager , Hotel Management
Dear Bianca,Thank you for your feedback. We apologize for the issues you’ve experienced with the water temperature, towel cleanliness, and smoke intrusion from neighboring rooms. We understand your concerns, especially given your extended stay. Your comments will be addressed with our maintenance and housekeeping teams to ensure these problems are resolved. We value your input as it helps us improve our services, and we will work diligently to enhance your experience.Sincerely, Hotel Manager
