Ratings based on 109 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Property was nice but is aging. Stayed here about 10 years ago and was very happy with it. Looks like no upgrades have been made since. Room was full of ants even though we left no food in the room.
by A verified traveler
Posted 28 Nov 2024
The cottage was cozy and well supplied. Wish we could have stayed longer. Couldn’t access movies on tv - may be common on the coast
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from san francisco
Posted 1 Nov 2024
The beds were the most comfortable I've slept on in years. Best nights sleep.
Comment from Hotel Management
16 Nov 2024 by Michael, Hotel Management
Thank you for your excellent feedback.
by A verified traveler
Posted 15 Oct 2024
The Cypress cottage is super cute, the blurb is fairly misleading however and it’s not secluded it’s literally right on the left-hand side as you drive up and directly next to the office so unfortunately, you hear everyone checking out if you have the windows open in the morning. The cottage was really nice and they have a real gift for the details, especially if you bring your dog children. If you have any allergies, make sure you require hypoallergenic sheets. Overall, the experience was very cute and comfortable, the fireplace is just enough to keep you warm and cozy.
by A verified traveler
Posted 5 Oct 2024
it was quiet and relaxing
by A verified traveler
Posted 4 Oct 2024
Very nice staff. Great place to bring a pet with you, complete with a pet package awaiting for them that was a nice touch. Rooms were charming but could use a deep clean in the grout and around the sinks/tiles/floor boards.
Comment from Hotel Management
15 Oct 2024 by Kate, Hotel Management
Thank you so much for your feedback! We're delighted to hear that you found our staff friendly and appreciated the pet package—we love welcoming furry guests!We also appreciate your notes about the grout, sinks, and floorboards. Cleanliness is a top priority for us, and we’ll make sure to address these areas with our housekeeping team for a thorough deep clean. We hope to have the chance to welcome you and your pet back soon for an even more comfortable stay!
by A verified traveler
Nope - Never again
Posted 30 Sep 2024 on HotelsBooked last minute & definitely should’ve looked around further. Property is in dire need of some TLC. Bathrooms completely outdated & in much need of an upgrade. Cracked sink, gross tile & towels as thin as a dish towel & not even big enough for a child.
Sitting chairs in room has cheap covers. Sheets were stained. Ugh. Just gross. Positive point…. Close proximity to Mendocino & the cute pup on the property.
Comment from Hotel Management
15 Oct 2024 by Kate, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. Your comments regarding the condition of the bathroom, linens, and furniture are concerning, and we’ll be addressing these issues with our team to ensure improvements are made.We are glad to hear that you enjoyed the property's proximity to Mendocino. We appreciate your honesty and will work hard to improve the experience for future guests. If you decide to give us another chance in the future, we’d love the opportunity to provide you with a much better experience.
by A verified traveler from Orlando
Posted 21 Sep 2024
Spa closed. Restaurant closed. Shower dripped in bathroom. Good bed.
by A verified traveler
Posted 16 Sep 2024
No heat and no breakfast. The view is lovely. It could be fabulous
Comment from Hotel Management
18 Sep 2024 by Kate, Hotel Management
Hi Nancy, Thank you so much for staying with us! We sincerely apologize for the inconvenience caused by the heat in your room. Please know that we are currently repairing the fireplace, and we will also provide a backup heater to ensure our future guests comfort during their stay.We share your sentiments about our beloved breakfast restaurant. While it's currently closed, we’re hopeful and excited about the possibility of having someone serve delicious breakfasts there again in the future.Thank you for your understanding and patience. We appreciate having you as our guest!
