Ratings based on 1,672 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sanford
Posted 24 Nov 2024
Well mantanain
by A verified traveler
Posted 24 Nov 2024
The Location was great Whole Foods was down the block which made grocery shopping a breeze and restaurants walking distance. Only 15 min away from the harbor walking it was amazing.
by A verified traveler
Posted 24 Nov 2024
Family friendly
by A verified traveler
Posted 23 Nov 2024
The staff was very attentive and friendly. The pool is very small. The rooms need updating and repairs. Our bathroom door lock was broken, the carpet was stained, the toilet was loose on the floor, there wasn’t any toothpaste in the room available. The buffet breakfast was good, but needs more options. And the property says non smoking but the smell of weed was filling the whole floor we stayed on. The pillows on the bed need to be replaced, they’re super flat so we didn’t sleep well and the room darkening blinds were stuck in place so the room was bright from the city lights all night.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from LaPlata
Posted 23 Nov 2024
I like the convenience to walk to shops and restaurants and a grocery store. My only complaint was that the hallway on our floor reeked of weed. It cheapened the place in my opinion.
by A verified traveler
Posted 21 Nov 2024
Restaurant on the bottom of the hotel was amazing
Comment from Hotel Management
22 Nov 2024 by Charlotte, Hotel Management
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Charlotte, Hotel Management
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.
by A verified traveler
Posted 20 Nov 2024
Unique about this property….. first time ever charged for an early Check In. Lots of rooms available. front desk service not good. Breakfast ends too early. Won’t stay again.
Comment from Hotel Management
20 Nov 2024 by Charlotte, Hotel Management
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.
by A verified traveler
Posted 19 Nov 2024
The heated pool was not heated, the non-smoking policy was not adhered to as it smelled like marijuana the entire time we were there, the staff did not seem to be all that friendly, and the restaurant was not open the hours it was supposed to be, and when we tried to order food, we were told that there was no menu and if we didn’t have a phone that could use a QR code we wouldn’t know what there was to order. It was quite discouraging. On two different occasions I had to call down to ask for supplies and it took over an hour to get towels and supplies
Comment from Hotel Management
20 Nov 2024 by Charlotte, Hotel Management
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.
