Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
I booked this because of the waterpark. It is not as pictured. It was grimy in places and in need of some updating; my daughter scraped her knee on the rough bottom of the toddler area. The heat (in December) "wasn't working" per staff in the pool area, but the water was warm. The hot tub was also taped off and not working. There were no towels in the pool area when we arrived. Breakfast was also disappointing, and they closed earlier than staff had told us at check in (we made it in time, but others were locked out of the breakfast room). We asked for a crib in advance (advertised as available) and after arrival we were given a very used, somewhat dirty and not totally stable pack and play. I would have just brought my own pack and play if I'd known a crib actually was not available. The carpets did need cleaning as others have said. We ended up booking somewhere else for our return trip.
by A verified traveler
Posted 1 Jan 2025
I never received my receipt!!
by A verified traveler
Posted 1 Jan 2025
Did not stay. Room was not ready for over 1.5 hours. Staff communication very poor with me and with themselves between front desk and housekeeping. Was not offered a different vacant room. Insisted on different vacant room and new room was dirty with smudges and sticky on desk, chair was dirty with stains and furniture did not look wiped down. Bathroom fixtures looked dirty. Carpet very old and dirty did not want to set my things on floor or let my toddler sit on floor.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Brandon (General Manager), Hotel Management
Molly, we appreciate your feedback. Could you please give us specifics that we can improve on?
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Thank you for your review!
by A verified traveler
Posted 28 Dec 2024
Nothing additional at this time
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Thank you Peter.
by A verified traveler
Posted 27 Dec 2024
I didn't like how they scammed me out of lots of money. I wasn't sure if my room was reserved through your business so I called direct to be sure and they said no reservation was on file. I then proceeded to book it directly to them and they charged me 324.24 which they took right away. On arrival the desk clerk said I have you down for 2 rooms. I said no I only wanted one. I explained what happen and she said unfortunately I can't cancel anything you have to go through corporate. And your not getting any refund because that is how the new owners work. They refuse to refund people their money when they cancel etc. I will never ever stay there again. I'm so upset. Don't know how you book anyone with this hotel ever. No workers either working holiday because they refuse to pay then holiday pay. The breakfast was ridiculous when I went down nothing was in the containers as far as eggs sausages etc. They prepared some 8 sausages and some eggs. It isn't the workers is the owners. Rooms were very clean but hallways were not cleaned each day.
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Deborah,I'm very sorry that your experience with us was less than ideal. Please reach out to the property and ask for Brandon
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Thank you Lori for your review, what could we have done to get a 5/5 review?
by A verified traveler
Posted 18 Dec 2024
No notification the hot tub was down and being repaired. The repair had so many chemical fumes that we could not swim. We had to sit in a room with a 2 and a 4 year old and do nothing. They didn’t have their ventilation system working either. It was being repaired the day we left. Girls bathroom door was broken and we couldn’t use. Etc. It was a terrible experience.
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Summer, I understand how frustrating it can be when you make plans and they don't go the way you planned. We strive to be better than you saw during your stay.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Brandon (General Manager), Hotel Management
Thank you Luis!
