Ratings based on 39 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2019 on Hotels
It was great, but it would have been nicer if our bedroom had a view of the river, because all we could see was the pavement. The rooms were also quite small, but that's to be expected on a boat.
Comment from Hotel Management
19 Apr 2019 by jirina, Hotel Management
thanks for your kind review
by A verified traveler
Would stay here again
Posted 15 Apr 2019 on HotelsVey clean rooms. Good shower. Courteous, professional staff. Breakfast was OK.
Comment from Hotel Management
15 Apr 2019 by jirina, Hotel Management
Thanks for your nice review, we really appreciate it.
by A verified traveler
Trip with a twist
Posted 13 Apr 2019 on HotelsSoftest towels ever really good staff wish we could have had tea and coffee available 24 hours great location quirky
Comment from Hotel Management
15 Apr 2019 by jirina, Hotel Management
Thanks for your nice review, we really appreciate it.
by A verified traveler
Posted 5 Apr 2019
Our room was a littrl bit too small,but the rest of the boat was great
Comment from Hotel Management
11 Apr 2019 by jirina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Mar 2019
Liked the whole experience, everything was excellent and we would go back staying on the florentina again
Comment from Hotel Management
4 Apr 2019 by florentina, Hotel Management
Thank you
by A verified traveler
Posted 24 Mar 2019
Comment from Hotel Management
4 Apr 2019 by florentina, Hotel Management
Thank you
by A verified traveler
Holiday was spoilt by room
Posted 14 Mar 2019 on HotelsI will start with the negative first
When I booked in for my room they give me cabin (914) it was the wrong room I informed the receptionist I booked a Executive Single room Overwater but the you give me was on the embankment side facing the wall.The morning receptionist was very rude and refused to change my room and she inform me all the boat on river. I explain my booking was for a room overlooking the river not looking at a wall.
The room was very small and dated dark wood decor and my French doors open to the ramp and wall and had no privacy unless you closed the curtains.
The positive
The hot and cold breakfast buffet was generous in variety.
The Florentina was clean and bright and the upper dack would be nice in the summer overlooking the river.
The location is very good for exploring the Old Town and Jewish Quarter and views of the Castle.
Overall it is value for money.
I complain to hotels.com when I got home about my room and they compensate me with no argument. I have no hesitation to recommend hotels.com for all the service they give me.
Comment from Hotel Management
22 Mar 2019 by jirina, Hotel Management
Dear Richard, I will start first with your negative comment as well, we do apologize for the misunderstanding and confusing description, expression of OVERWATER does not mean facing the river or riverside view, the word has been upgraded to UPPER DECK.
We respect your opinion and thank you for finding a positive page, greetings from Florentina
by A verified traveler
Great place to stay
Posted 10 Mar 2019 on HotelsGreat value for money and something a bit different. The only criticism was the lack of ventilation in the room otherwise no faults
Comment from Hotel Management
13 Mar 2019 by jirina, Hotel Management
thank you, florentina
by A verified traveler
Posted 6 Jan 2019 on Hotels
Comment from Hotel Management
21 Feb 2019 by jirina, Hotel Management
thank you, florentina
by A verified traveler
Posted 28 Dec 2018
Comment from Hotel Management
4 Jan 2019 by jirina, Hotel Management
Thank you
