Ratings based on 523 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Dear JULIE, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again when you come back to the area. Sincerely, Peter Campanini, GM
by A verified traveler
Posted 13 Dec 2024
Easy parking, safe.
Comment from Hotel Management
14 Dec 2024 by GM, Hotel Management
Dear DOROTHY, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Peter Campanini, GM
by A verified traveler
Posted 7 Dec 2024
Outstanding place to stay! The Wilbur Lititz and its staff are absolutely outstanding and Lititz is a quaint and charming town to explore!
Comment from Hotel Management
7 Dec 2024 by GM, Hotel Management
Dear Robert, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, Peter Campanini, GM
by A verified traveler
Posted 25 Nov 2024
This is such a unique hotel and we loved it. They converted a chocolate factory into a hotel…I loved the exposed brick and beautiful wood beams. The hotel is so inviting…it doesn’t even feel like a hotel. It was decorated for Christmas and the attention to detail was everywhere! Everyone was friendly and the hotel is perfectly situated in the town to walk and explore. The restaurant was fabulous. We sat in the lounge area and the food and drinks were really good. Jenn was a great waitress and Gary, the host, greeted us with a smile and genuine care. I look forward to coming back!
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Dear David, Nothing but positives during your recent stay at The Wilbur Lititz? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know they can count on a phenomenal stay here. Please come back soon! Best, Peter Campanini, GM
by A verified traveler
Posted 24 Nov 2024
Beautiful facility!
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Dear Aurpon, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable, thanks to our gorgeous property and pristine accommodations. We appreciate your compliments and humbly request a return visit. Best, Peter Campanini, GM
by A verified traveler
Posted 19 Nov 2024
I chose this hotel specifically for their “soundproofed” rooms on a Saturday night, and had the pleasure of being kept awake until 2am from drunken yelling, screams, fighting (a literal fight) and a general crowd of the intoxicated. It would have been fine if my 1am request to the concierge had been met with anything other than “oh, sorry!” and then another “sorry!” when I requested a late checkout to compensate for the lack of sleep. At that price point…idk. I’d have hoped for better customer service when a hotel guests experience falls short.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Kati, My sincere apologies for the inconsiderate guests interrupting the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience does not indicate our norm, so I hope you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Peter Campanini, GM
by A verified traveler
Posted 16 Nov 2024
Absolutely lovely time visiting this beautiful historic hotel. Staff was friendly and responsive to all requests. Will definitely be back!
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Denise Russell, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Peter Campanini, GM
by A verified traveler
Posted 16 Nov 2024
Employees are beautiful, kind and professional.
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Veronica Dangerfield, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Peter Campanini, GM
by A verified traveler
Posted 14 Nov 2024
Very Unique Hotel in an old Chocolate Factory...Smells like chocolate when in the lobby! Very Cool..Great Modern Bar and Restaurant...Very Attentive Staff! Will Stay Again!
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Donald C, The pleasure of hosting you was all ours! Thank you for sharing your five-star experience and letting us know we earned your loyalty with this exceptional stay. Whether you are coming to town for business or pleasure, we look forward to welcoming you back. Best, Peter Campanini, GM
by A verified traveler
Posted 11 Nov 2024
Staff were very nice and room felt very homey!
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear John, We pride ourselves on providing excellent service and comfortable accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Best, Peter Campanini, GM
