Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Great location!
Comment from Hotel Management
24 Oct 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear Amir,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed our great location. We strive to provide our guests with easy access to all the wonderful attractions Madrid has to offer.If there's anything we can do to enhance your experience further or if you have any suggestions for improvement, please feel free to let us know. We hope to welcome you back to the Mercure Madrid Centro in the future!Best regards,
by A verified traveler from Coral Gables
Posted 4 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Hotel Mercure Madrid Centro, Hotel Management
Estimado Rolando, Agradecemos enormemente el tiempo en valorar nuestro alojamiento. Esperamos poder volver a recibirle pronto. Saludos cordiales.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor
Comment from Hotel Management
9 Oct 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear Beth, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We are delighted to hear that you enjoyed our facilities.We sincerely apologize for the inconvenience caused by the Wi-Fi issues on the 5th floor. Providing our guests with a seamless and enjoyable experience is our top priority, and we appreciate your bringing this matter to our attention. Please be assured that we are currently working to resolve this issue to ensure it does not affect future stays.We hope to welcome you back to our hotel soon and provide you with an even better experience.Best regards,
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear FNU, thank you very much for taking the time to give us your positive feedback!!We hope to welcome you back soon!
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
20 Aug 2024 by MERCURE MADRID CENTRO ****, Hotel Management
Dear Faisal,Thank you so much for taking the time to review your stay at our hotel.We are glad that you had a positive experience.We hope to welcome you back soon in our hotel!Best regards,
by A verified traveler
Posted 29 Jun 2024
I did not get my room. I was moved to another hotel, and I paid the taxi.
Comment from Hotel Management
2 Jul 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Estimada Gabriela,En primer lugar me gustaría agradecerle su tiempo al darnos su feedback.Por otro lado me gustaría pedirle disculpas en nombre de todo el equipo acerca de lo sucedido, más aún viajando desde tan lejos. Entendemos su malestar y lo lamentamos enormemente, a pesar de ello, esperamos que disfrutase de su estancia en el hotel en que reubicamos su reserva.Por último, rogamos se ponga en contacto directamente con el hotel para comentar lo sucedido con el pago del taxi, ya que llamamos al hotel en el que se iba a alojar para que lo pagasen directamente, estudiaremos lo sucedido para que no se repita.Quedo a su entera disposición para poder ayudarle con esto y cualquier cosa que pueda necesitar.
by A verified traveler
Another great location
Posted 26 Jun 2024 on HotelsA great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!
Comment from Hotel Management
4 Jul 2024 by Mercure Madrid Centro , Hotel Management
Dear Lindy, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the beauty of Madrid and our hotel's prime location. It's great to know that you appreciated the nearby gardens, bars, and restaurants. We hope to welcome you back to Mercure Madrid Centro on your next visit to this beautiful city!Best regards,
by A verified traveler
Posted 18 Jun 2024
Nice small hotel close to the Prado museum. The staff was super friendly and helpful. The room was fine, just a little small. Walls are thin and there was a bit of a noise until late at night likely from outside the room since I was close to the elevator. Breakfast was decent. All in all nice place to stay if you are going to spend a lot of time at attractions like Prado and around.
Comment from Hotel Management
25 Jun 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear Himanshu,Thank you for your feedback on your recent stay at Hotel Mercure Madrid Centro. We are glad to hear that you enjoyed our convenient location near the Prado museum and that you found our staff to be friendly and helpful.We apologize for any inconvenience caused by the noise levels during your stay. We will make sure to address this issue with our team and work on improving the sound insulation in our rooms.We are also pleased to hear that you found our breakfast to be decent and that you overall had a nice stay with us. We hope to welcome you back in the future and provide you with an even better experience.Best regards
by A verified traveler
Great hotel in fantastic location
Posted 17 Jun 2024 on HotelsThe check in process on the morning of 7 June was very smooth and the hotel attendants were helpful in storing our bags until our room was ready. We visited the Prada Museum across the street at 1000 and we were notified that the room was ready about 1200 which was much appreciated since we quite tired from our trip. The Junior Suite with 1 king bed was very nice with a good shower, tub and double sink with good lighting. The bed was very comfortable with excellent linens. The suite had a nice sitting room and a large balcony available through a sliding door. The room temperature was easy to adjust. The breakfast was very nice with lots of fresh fruit and a variety of other choices which we enjoyed. The coffee from the machine was fine but the portions were small requiring several trips to the machine. The hotel location was perfect for all the local museums and you are only one block of the Calle Jesus tapas area. We would definitely stay here again.
Comment from Hotel Management
25 Jun 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear Lynn,Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a smooth check-in process and that our staff was helpful in storing your bags until your room was ready. We are also glad that you enjoyed your Junior Suite with its comfortable bed, good shower, and nice sitting room.We are pleased to hear that you appreciated the breakfast with its variety of choices, including fresh fruit. We do apologize for any inconvenience caused by the coffee portions, and we will definitely take your feedback into consideration to improve our service.We are thrilled to hear that you found our location perfect for visiting the local museums and enjoying the tapas area on Calle Jesus. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
7 Jul 2024 by Marta Ruiz, Front Desk Manager, Hotel Management
Dear Christopher,We would like to thank you for taking the time to give us your positive feedback about your recent stay in our hotel. We hope to welcome you back soon!
