Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great for the price.
Comment from Hotel Management
19 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Nick,Thank you very much for this positive review.We are thrilled to hear that you found our service and the condition of our hotel to be exceptional. It's delightful to know that the amenities we provide met your expectations, enhancing your experience with us. However, we noticed your remark on room cleanliness and would like to assure you that our team is dedicated to maintaining impeccable standards, though it seems we may have fallen short on this occasion. Rest assured, we are attentive to all feedback as it aids us in our ongoing commitment to excellence.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from collingswood
Posted 5 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Equipo de Guest Experience, Hotel Management
Estimado Sr. Jorge,¡Muchas gracias por su excelente valoración! Nos alegra saber que disfrutó de su estancia en Casa de las Artes. Todo nuestro equipo está aquí para hacer que cada visita sea especial, y su reconocimiento es nuestra mejor recompensa. ¡Esperamos recibirle de nuevo pronto!Saludos cordiales,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Guest Experience Team, Hotel Management
Dear Mr. Nathan,Thank you for choosing Casa de las Artes and for taking the time to share your feedback with us. We truly value your opinion, and we’re sorry to hear that your experience did not meet your expectations. We would love to know more about the aspects that contributed to your dissatisfaction, as we strive to improve our services for all our guests.We hope you’ll consider giving us another chance in the future, as we would be delighted to provide you with the exceptional experience we aim for.Best regards,Guest Experience Team
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Equipo de Guest Experience, Hotel Management
Estimado Sr. Teodoro,¡Muchas gracias por su excelente puntuación de 5 de 5! Nos alegra saber que su experiencia en Casa de las Artes fue tan positiva. Agradecemos sinceramente que se haya tomado el tiempo de compartir su opinión, ya que esto nos motiva a seguir ofreciendo el mejor servicio posible.Esperamos tener el placer de darle la bienvenida de nuevo muy pronto.Un cordial saludo,
by A verified traveler
Posted 26 Jul 2024
Staffs bed service
Comment from Hotel Management
27 Jul 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Guest,Thank you for taking the time to share your review.It's heartwarming to know the cleanliness of our establishment met your expectations, and we're delighted that the condition of our hotel contributed positively to your experience. We acknowledge your concerns regarding certain aspects of our service and regret any inconvenience you might have encountered. Our team is committed to providing exceptional service, and we will reflect on your comments to enhance our guest experience.We hope to have the occasion to welcome you again. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024
Amazing experience
Comment from Hotel Management
19 Jul 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Guest,Thank you for positively reviewing your recent visit.We're delighted to hear that you found the room cleanliness and hotel condition to be impeccable. Our staff strives to provide the highest level of service, and it's rewarding to know that we've succeeded in making your experience memorable. The amenities we offer are carefully curated to enhance your stay, and we're glad you appreciated the thoughtful touches in your room. While enjoying the vibrant heart of Madrid, we hope you also had the opportunity to indulge in the culinary delights of our MACHÉ RESTaurant and relish the modern and original setting it offers.We look forward to welcoming you back soon. Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024
El hotel es bonito, la zona más o menos, pero está caminando desde la estación de Atocha.
Comment from Hotel Management
12 Jul 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Estimada Fernanda,Muchas gracias por su reciente visita y por sus comentarios.Nos complace saber que encontró nuestro hotel agradable y que el servicio recibido fue de su total satisfacción. Nuestro equipo se esfuerza por ofrecer un trato amable y una estancia impecable, por lo que sus comentarios sobre la limpieza y el estado del hotel nos llenan de orgullo. Lamentamos si hubo algún aspecto de la zona que no cumplió con sus expectativas, entendemos que la ubicación le haya resultado conveniente, especialmente respecto a la cercanía con la estación de Atocha, permitiendo un fácil acceso a nuestro establecimiento y a los numerosos puntos de interés que Madrid ofrece.Le esperamos en su próxima visita a Madrid. Atentamente,Martina Piovesan, Voice of Customer Coordinator
