Ratings based on 187 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chaska
Posted 8 Oct 2024
We rented a King Suite which allowed family members to sleep in their own space on a couch. The bedroom was separated by a door which kept sound down between sleep areas. The room was quiet (hotel on the far east side of town) and well kept. Bed and pillows VERY comfy and I slept so well! The Staff were ALL so nice and made the trip even more enjoyable with the friendly service! Breakfast was good - and the coffee was actually good too (I'm a picky coffee person). I would stay here again!
Comment from Hotel Management
9 Oct 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Paige,Thank you for the great review and for providing your feedback on your experience. Our team here takes pride in providing high quality customer service and are thrilled you had a great time. We hope you will visit us again real soon!
by A verified traveler
Posted 1 Sep 2024
Very friendly and welcoming staff.
Comment from Hotel Management
2 Sep 2024 by Sincerely, Carrie Danielson General Manager, Hotel Management
Thank you for sharing a review of your recent experience. Our team here at the Sure Stay Plus is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you.We hope you'll visit us again soon.
by A verified traveler
Posted 25 Aug 2024
Wonderful hotel and staff was amazing
Comment from Hotel Management
28 Aug 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Crystal,Thank you so much for your 5 star review! We are delighted to hear that you had a great experience with us. We really do appreciated your loyalty and trust and hope to see you back again soon.
by A verified traveler
Posted 25 Aug 2024
We checked in at 6pm and was told that our room wasn't available at Expedia double booked the hotel for the night. Were given a different room but no credit for paying for the better room and settling for less than what we wanted. Wouldn't book again.
Comment from Hotel Management
28 Aug 2024 by Carrie Danielson - General Manager , Hotel Management
Dear Ashley,Thank you for your feedback, We're very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve. We are sorry that your room you booked online was not available. We are sorry to hear about this issue. Unfortunately, things happen that are out of our control. We do work very hard here to make sure you have a great stay.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Thomas,Thank you for submitting a review on your stay. We appreciate your perfect score and are so grateful you notice how hard staff work here. We hope to see you again real soon!
by A verified traveler
Posted 11 Aug 2024 on Hotels
It was very nice.
Comment from Hotel Management
12 Aug 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Marlene,First I want to thank you for staying with us and second I want to thank you for submitting a prefect review on your recent stay. Staff work very hard here at the SureStay Plus by Best Western of Litchfield and its appears you had noticed. Thanks again, and we look forward to seeing you again soon.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Armando,Thank you for sharing a review of your recent experience. Our team here at SureStay Plus by Best Western of Litchfield works hard to make sure you have a great stay! We look forward to seeing you again.
by A verified traveler
Posted 28 Jul 2024
2 nights stay Very nice lobby area Free breakfast had a nice variety~would stay there again!
Comment from Hotel Management
31 Jul 2024 by Carrie Danielson - General Manager, Hotel Management
Dear David,Thank you so much for taking the time to share your experience at SureStay Plus by Best Western of Litchfield. We're proud to deliver great value to our guests, so we're delighted that you found our lobby area nice and inviting, and our breakfast had a nice variety. We hope to see you again soon. Again, thanks for taking the time to share your experience with us.
by A verified traveler
Posted 27 Jul 2024
Emma at the front desk was amazing. My husband and i were traveling with two young nieces for a funeral. She was very nice and helped us with any questions.
Comment from Hotel Management
31 Jul 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Leslie,Thank you for your great review. At SureStay Plus by Best Western of Litchfield, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Emma to give her the recognition that she deserves. She was delighted to hear your feedback. We hope to see you again soon!
by A verified traveler
Standard
Posted 24 Jul 2024 on HotelsWas clean and comfortable
Comment from Hotel Management
24 Jul 2024 by Carrie Danielson - General Manager, Hotel Management
Dear Melissa,Thank you for taking the time to submit a review on your recent stay with us. We're delighted to hear that you had a great stay. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you had noticed. Again, than you for taking the time to submit a review on your stay and we hope to see you again real soon.
