Ratings based on 142 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
There is a real noise problem, that they are not addressing. There has been no answer to the following:
Hello
Thank you for the response. It is much appreciated.
However, although very reassuring what you have put, it is worded as if you were not aware of it? This is incorrect as I did see some previous reviews on the noise level, which also dated back some time. We also spoke to the receptionist who was also fully aware of it and lastly you had put ear plugs in the room, which is the first time we have ever seen that!
You may say if I had seen the reviews why did I go ahead with the booking? I assumed being a responsible hotelier that it had been sorted. How wrong I was.
I would like to know how this is going to be improved for future guests as I would not want this to happen to others, who are trying to get to sleep at a reasonable hour. I would also like to be compensated for my stay.
Based on the above I will then do my official review.
Thank you for your understanding and we look forward to hearing from you.
Kind Regards Anton
Sent from my iPhone
On 8 Oct 2024, at 10:12, Boutique Suites Lisse wrote:
Dear Anton,
Thank you for your message, and we’re very sorry to hear about the noise issues you’ve experienced in Room 102. We understand how frustrating this must have been, especially with your upcoming long drive.
We’ll investigate the noise problem immediately, including the early morning disturbance since our housekeepers s
Comment from Hotel Management
22 Oct 2024 by Reception Boutique Suites, Hotel Management
Dear Anton,Thank you for your response, and we sincerely apologize for the noise issues you encountered. To clarify, the noise was not caused by hotel operations, as our housekeeping starts at 09:00. Given our central location in the heart of Lisse, it’s likely from external sources, and we’re currently investigating the cause.The earplugs are provided as a courtesy, just like other amenities in the room, to enhance your comfort during your stay. Please also note that our 24/7 emergency number is available for immediate assistance.We would love the opportunity to welcome you back and make your next stay even better.Kind regards,
by A verified traveler
Good location comfortable nice room
Posted 24 Apr 2024 on HotelsBoutique Suites the room was very nice but we were at the front of the building which overlooks the alley way. There is an Italian restaurant opposite and this can be noisy when they are clearing out the empty bottles and moving trolleys after 10 pm. Not the fault of Hotel but can be noisy with people walking through speaking loudly late at night.
by A verified traveler
Posted 24 Apr 2024
I enjoyed the property because it was in walking distance of most attractions. It was also quite.
by A verified traveler
Posted 17 Apr 2024
We should have known better when there were ear plugs left on the pillows. The bar down stairs was crazy loud untill 2 am!!!!!!!!!!!
by A verified traveler
It’s ok…….
Posted 15 Jun 2023 on HotelsI appreciate that this is a suite type of hotel, but without reception, it makes the whole process very difficult. Stayed for a couple of hours then booked somewhere else.
by A verified traveler
Posted 7 Jun 2023 on Hotels
by A verified traveler
Posted 2 Jun 2023 on Hotels
by A verified traveler
Posted 1 Jun 2023 on Hotels
by A verified traveler
Posted 10 May 2023
Others have remarked on the noise level and I think the hotel must have responded as there were earplugs on the bed!
There is a late night bar, party 'tent', next door and it is noisy but we did not find it too much of a problem.
The room is large and nicely furnished. The kitchenette has fridge and tea/coffee facilities but no hob.
The location is so convenient for Keukenhof (we walked in 10-15 mins) and Lisse is a nice small dutch town to wander around, with some good eating options. Bikes to hire everywhere :-)
by A verified traveler
Posted 19 Apr 2023
Great location, friendly and helpful staff, very nice hotel overall.
