Ratings based on 952 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
I was given a room that is not what I signed for and has musty smell. The staff put me in another room that is quite okay,
Overall, the hotel needs an upgrade.
by A verified traveler
Posted 22 Nov 2024
Hot tub is always out of service
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management, Hotel Management
Dear ??,Thank you for taking the time to share your feedback with us. We’re sorry to hear that you experienced issues with the hot tub during your stay.We understand how disappointing it can be when amenities aren’t available, and we sincerely apologize for the inconvenience. Please know that we are actively working to resolve the issue, and we are making sure the hot tub is properly maintained to avoid future disruptions.We appreciate your understanding and hope to welcome you back soon, when we can provide a more enjoyable and complete experience.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management, Hotel Management
Hi Carlos,Thank you for taking the time to provide us with your feedback. We are happy to hear that you had a positive experience and enjoyed the majority of your stay. Your rating helps us identify our strengths and areas where we can improve to ensure that our guests feel welcomed and satisfied throughout their time with us. It is our goal to provide a seamless and convenient travel experience.We sincerely thank you for your review and for choosing our hotel. We eagerly await the opportunity to welcome you back in the future and provide you with another enjoyable stay.
by A verified traveler
Posted 20 Nov 2024
Rooms are fantastic for the price. Large sitting area with sofa and chair and a desk. Bed is comfortable and room is spotless.
Staff at front desk and bar/restaurant are very pleasant and helpful.
After staying at nearby properties, this is my Go To place.
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Dear Irvin Dwayne,Thank you so much for your kind words! We are thrilled to hear that you enjoyed the spacious rooms, comfortable bed, and cleanliness of the space. It’s also wonderful to know that our front desk and bar/restaurant staff made a positive impression with their helpfulness and friendliness. We’re honored to be your "Go To" place, and we can’t wait to welcome you back for another great stay!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Bree,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We hope that you will give us another opportunity to provide you with a much better experience in the future. We value your patronage and would be grateful for the chance to regain your trust.We appreciate your understanding and hope to have the opportunity to welcome you back.
by A verified traveler
Posted 19 Nov 2024
Good & reasonable price.
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Soo,Thank you for reaching out and sharing your positive feedback with us. We truly appreciate your kind words and the time you took to review your stay at our hotel.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to hear that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.Once again, thank you for taking the time, and we look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 19 Nov 2024
He
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Ayesha,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 18 Nov 2024
Great
Comment from Hotel Management
19 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Kelvin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler from Sacramento
Posted 17 Nov 2024
I didn’t like having no safe box in the room and having the restaurant and the bar to close on Sunday which for some like me who stayed over 10 days with different reservations inconvenient
Comment from Hotel Management
18 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Mazen,Thank you for sharing your feedback with us. We understand that the absence of a safe box in the room and the closure of our restaurant and bar on Sundays could be inconvenient, especially for guests staying for an extended period. While we aim to provide a comfortable experience for all our guests, we appreciate your understanding and hope to continue offering you a pleasant stay with us.
