Ratings based on 857 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Reception staff were amazing
Comment from Hotel Management
18 Nov 2024 by Upon Lisbon Team, Hotel Management
Dear Hayden,It is quite delightful to hear that you found our reception staff amazing during your visit at Upon Lisbon. Their dedication to providing outstanding service is indeed one of our hallmarks, and your feedback affirms the hard work we put in every day.Our team takes pride in their ability to make our guests feel welcome and we're pleased that they were able to demonstrate this during your stay. Their professionalism and friendliness are part of what we believe makes a stay with us unique.We hope that the rest of your experience with us was just as enjoyable. At Upon Lisbon, we strive to create a comfortable and memorable experience for all our guests.Your positive words are a fantastic encouragement to our team and we look forward to the opportunity to serve you again in the future.Best Regards,
by A verified traveler
Posted 12 Nov 2024
nice and clean!
Comment from Hotel Management
13 Nov 2024 by Upon Lisbon Team, Hotel Management
Dear Carla,We are delighted to hear that you have had an enjoyable experience at Upon Lisbon. A clean and inviting environment is something we take great pride in, and your positive words have affirmed our efforts.Cleanliness is indeed at the heart of our philosophy as we believe it enhances the overall experience of all our guests. We strive to maintain the highest standards of cleanliness throughout our premises, to provide a comfortable and pleasing environment for everyone.It is always a pleasure to receive such positive feedback. We look forward to welcoming you back to Upon Lisbon in the near future.Yours faithfully,
by A verified traveler
Posted 11 Nov 2024
Wonderful hotel outside of downtown Lisbon! We wanted to stay somewhere between Sintra, downtown, and the airport and this was the perfect spot. Although, the non-refundable policy is quite annoying, and we ended up paying for 2 nights, but only needing 1, the hotel was safe, clean, and the staff were very friendly. Since we paid for 2 nights, they ended up upgrading us as well :) With a packed schedule, I'm so sad we missed going to the pool, but will come back again!
Comment from Hotel Management
11 Nov 2024 by Upon Lisbon Team, Hotel Management
Dear Isabelle,Your kind words about Upon Lisbon have truly made our day. It brings us immense joy to learn that our location worked out exceptionally well for you, providing easy access to Sintra, downtown Lisbon, and the airport. It's unfortunate that you found our non-refundable policy a bit inconvenient. As a business, we have to maintain certain policies, however, we always strive to ensure our guests don't feel disadvantaged. It was indeed our pleasure to upgrade your room, in light of your circumstances.We're glad to hear that you found our hotel to be a haven of safety and cleanliness. Your compliments about our friendly staff are much appreciated. Our team is dedicated to providing exceptional service, making sure each guest feels valued and comfortable.Looking forward to welcoming you back to Upon Lisbon in the near future. We hope your next visit lasts a bit longer so you can fully enjoy all the amenities and services we have to offer.Yours Sincerely,
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Upon Lisbon Team, Hotel Management
Dear Gregory,It's heartening to hear that you found Upon Lisbon to be a nice hotel. Our team strives to create a comfortable and enjoyable environment for all our guests, and it's always rewarding to learn that these efforts are recognised and appreciated. Our philosophy revolves around providing the best possible experience for our guests, keeping in mind their comfort and satisfaction. We firmly believe that the little details can make a big difference. From our well-appointed rooms to our dedicated customer service, every aspect of our hotel is designed to ensure that your stay with us is truly memorable.We hope to have the pleasure of hosting you again in the future. Your continued patronage would indeed be our greatest compliment.Yours sincerely,
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Upon Lisbon Team, Hotel Management
Dear Nick,We're glad to hear that your overall experience with Upon Lisbon was good. It's always a pleasure to know that we have met the expectations of our guests and that our efforts to provide an excellent service have been fruitful.Your positive feedback gives us the motivation to continue our work and strive for perfection. Each guest's experience matters to us, and your satisfaction is a testament to our team's commitment to service.We truly value your support and hope to have the pleasure of serving you again in the future. Please be assured that you can always expect top-notch service from us, as it's our aim to create a memorable experience for all our guests.Once again, thank you for choosing Upon Lisbon and for taking the time to share your positive experience with us.Yours Sincerely,
by A verified traveler
Posted 24 Oct 2024
Lovely place. Great staff but a bit tatty. Rooms are spacious. It is an Uber ride to ant attraction but they are very cheap
Comment from Hotel Management
27 Oct 2024 by Upon Lisbon Team, Hotel Management
Dear Philip,Your kind words regarding our staff at Upon Lisbon are greatly received, and it delights us to hear that you found our rooms spacious. Our team is dedicated to providing an outstanding service and ensures that guests feel welcomed and comfortable.In regards to the decor, it's disheartening to hear that it didn't meet your expectations. With the unique style of Upon Lisbon, we strive to create an environment that is both comfortable and interesting for our guests. We appreciate your constructive feedback and will certainly take it into account.As for the location, we understand that preferences vary among travellers. While some guests enjoy the quiet and relaxed atmosphere, others might prefer a location closer to the city's attractions. We're glad, however, that you found the Uber service affordable and convenient.Thank you once again for sharing your insights with us. It helps us better understand the needs of our guests, and we look forward to the opportunity to serve you in the future.Best regards,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Upon Lisbon Team, Hotel Management
Dear Lucia,Your generous rating is indeed a testament to the commitment we uphold at Upon Lisbon to provide all our guests with an unparalleled experience. Your acknowledgement of our excellent services is truly heartening. It inspires us to continually strive for excellence and to create memorable experiences for our valued guests. It is guests like you, who appreciate our efforts, that make our endeavour worthwhile. Your satisfaction is our utmost reward and we are delighted to know that we could live up to your expectations. We sincerely hope to have the pleasure of welcoming you back. Kind regards,
by A verified traveler
Posted 20 Oct 2024
Easy location for the metro a few minutes walk. Easy for the stadium and very helpful staff
Comment from Hotel Management
21 Oct 2024 by Upon Lisbon Team, Hotel Management
Dear Simon,Your feedback regarding Upon Lisbon and its accessibility is greatly appreciated. It is heartening to know that you found our location convenient, particularly in terms of its proximity to the metro and the stadium.Furthermore, we are delighted that our team was able to assist you effectively during your visit. Our staff members are indeed committed to maintaining a high standard of service, and it's wonderful to hear that this was evident in your experience.We trust that your future visits will be just as positive, if not more, and we look forward to welcoming you back at Upon Lisbon.Yours sincerely,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Upon Lisbon Team, Hotel Management
Dea Pui Fong,Your recent rating has been received with great appreciation. It's always a pleasure to hear that we are delivering an excellent service, as we strive to provide the highest quality experience to all our valued customers.As an organisation, we believe in continuous improvement and your positive feedback reassures us that our efforts to provide the best service are recognised. Your excellent rating is a testament to this commitment.We value your patronage and your confidence in us is greatly appreciated. Rest assured, we will continue to do our best to live up to your expectations.We look forward to serving you again in the future.Best regards.
by A verified traveler
Posted 17 Oct 2024
The staff was great and the rooms were perfect for families or big groups. It did not take long to get to major attractions and in to the airport very quickly.
Comment from Hotel Management
20 Oct 2024 by Upon Lisbon Team, Hotel Management
Dear Nathan,Your kind words have brought immense delight to our team. The efficiency and warmth of our staff are indeed one of our main strengths, and we're thrilled to know that their efforts resonated with you. It's also wonderful to hear that you found our rooms well-suited for your family or large groups - we endeavour to provide comfortable and spacious accommodation for all our guests.The convenience of our location is another aspect that we take pride in. We understand the importance of being able to access major attractions and the airport in a timely manner, and it's great to know that you appreciated this aspect of your stay.Thank you once again for your lovely comments. It's feedback like yours that motivates us to continue providing top-notch service and a comfortable environment for our guests. We hope to have the pleasure of welcoming you back in the future.With warm regards.
