Ratings based on 625 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Love this resort, we did enjoy it at its off season; the weather was mild at the end of November and only got 1 rainy day. Staff is friendly and helpful. We have a lovely 2 bedroom suite and kitchen and living rm, the only thing I would have to say is that we kept having issue with internet and that was do to the room’s router which they replace a day after we arrived.
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 1 Sep 2024 on Hotels
Hello,
We stayed 3 nights and had to change rooms 4 times, with the last one still being dirty. The first room had a wet spot under the blanket, which turned out to be urine. They upgraded us, but the second room was too noisy, the third wasn’t on the ground floor as booked, and the fourth, while quiet, wasn’t properly prepared.
The pool was small for the size of the property, with no indoor pool or heating. The spa lacked bathrobes, and the one in our room had ripped pockets. The coffee machine in the room was unstable, leading to an unsafe accident. Housekeeping only came at 6 pm on our second day.
Our couple’s massage was ruined by noise from heavy lifting in the next room. The thermal area was disappointing with just warm pools instead of hot and cold. The breakfast was low-quality, with machine-made cappuccino, even when ordered from the waiter.
The fees for sauna access and slow, unstable internet were ridiculous. Overall, the experience was awful and ruined our 3 days in Portugal during our first visit. This was far from a 5-star experience, though the front desk staff was good at problem-solving. However, this stay has made me reconsider Marriott for future trips.
by A verified traveler
Posted 8 Aug 2024
The staff were very friendly and helpful.
The grounds and pool area were beautiful and scenic.
Great service!
by A verified traveler
Posted 4 Aug 2024
Dining options were limited and not convenient to public transportation.
Limited to no phone/internet signal on property.
The staff was accommodating and the property and hotel are nice.
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 11 Jun 2024
Location extremely odd, a car journey away from anywhere. Feels like you are in a modern country club without the facilities and you have to drive a semi industrial estate to get there. Overrated here. Decent size rooms but no walk in shower or coffee machines. Very strange for this price level.
by A verified traveler
Posted 26 May 2024
We got upgraded to a suite. It was amazing!
by A verified traveler
Posted 16 May 2024 on Hotels
by A verified traveler
Posted 10 Apr 2024
