Ratings based on 400 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great place.
Comment from Hotel Management
1 Nov 2024 by The SANA Metropolitan Hotel Team, Hotel Management
Dear Desi,First and foremost, we would like to express our gratitude for choosing the SANA Metropolitan Hotel and for sharing your experience with us. We are delighted to learn that your stay was comfortable and enjoyable. Therefore, we hope to have the joy of welcoming you back on your next visit. We remain at your disposal.Yours cordially,The SANA Metropolitan Hotel team
by A verified traveler from Pompano Beach
Posted 29 Sep 2024
Nice hotel for a one night stay before the airport. We made the mistake of taking their dinner buffet - overpriced and rather low quality food.
Comment from Hotel Management
29 Sep 2024 by Sana Metropolitan Team, Hotel Management
Dear Sir Thomas,We appreciate your stay at the SANA Metropolitan Hotel and the attention given in your review. We express that it was truly fantastic to serve you as our guest, and we hope to have the privilege of welcoming you back to the SANA Metropolitan in the near future. We remain at your disposal.With great pleasure,The SANA Metropolitan Hotel team
by A verified traveler
Posted 26 Sep 2024
Unfortunately I did not enjoy my stay.
Food: the dinner buffet was so extremely expensive for the poor selections
Room: the pillows are not comfy and you can hear everything from room to room, every time someone took a shower I could hear… not something I am used to in a hotel
Elevators: so small and slow, a lot of time waisted even thought there were 3-4 elevators
Comment from Hotel Management
27 Sep 2024 by Sana Metropolitan Team, Hotel Management
Dear Madam Claudia,We would like to thank you for choosing the SANA Metropolitan Hotel and for sharing your concerns with us.As we always strive to provide a high-quality service, we sincerely appreciate your feedback. We have carefully reviewed your comments and will share them with our team to ensure improvements in our service. Your input is invaluable to us, and we are committed to addressing any issues raised.We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets your expectations. Please feel free to contact us if you require any further information or assistance.Best regards,The SANA Metropolitan Team
by A verified traveler
Posted 22 Aug 2024
The staff were very friendly and very professional. The room was very clean and the beds very comfortable.
Comment from Hotel Management
23 Aug 2024 by Sana Metropolitan Team, Hotel Management
Dear Sir Mohamed,We would like to express our gratitude for choosing the SANA Metropolitan Hotel and for sharing your feedback with us. We are pleased to hear how much you enjoyed your stay with us. Therefore, we hope to have the privilege of welcoming you again on a future occasion. We remain at your disposal.Sincerely,
by A verified traveler
Posted 23 Jun 2024
It was conveniently located close to the airport. Room was immaculately clean
Comment from Hotel Management
24 Jun 2024 by Sana Metropolitan Team, Hotel Management
Dear Mrs. Lia We would like to thank you for choosing the SANA Metropolitan Hotel for your stay. We are delighted to hear that you enjoyed our hotel and the service we provided. We hope to have the pleasure of welcoming you again in the future. We remain at your disposal.Best regards,
by A verified traveler
Posted 17 Jun 2024
The addition of a shower on top of the old bathtub is very uncomfortable and extremely dangerous, as the bathtub surface easily slides.
Comment from Hotel Management
20 Jun 2024 by Sana Metropolitan Team, Hotel Management
Dear Sir,We would like to thank you for choosing the SANA Metropolitan Hotel for your stay. Thank for your coment about the bathtub, that will allow us to improve it in the future. We hope to have the pleasure of welcoming you again in the future. We remain at your disposal.Best regards,
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by Sana Metropolitan Team, Hotel Management
Caro Sr. Gostaríamos de lhe agradecer por ter escolhido o SANA Metropolitan Hotel para a sua estadia. Ficamos muito felizes ao saber que gostou do nosso hotel e do serviço que proporcionamos. Esperamos ter o prazer de recebê-lo novamente no futuro. Muito obrigada!
by A verified traveler
Posted 31 May 2024
Very nice hotel but not a great location - my fault, thought it was closer to the Stadium than it was.
Very close to the airport but you didn't notice the noise from the flights so good soundproofing on the windows.
Comment from Hotel Management
5 Jun 2024 by Sana Metropolitan Team, Hotel Management
First of all, we would like to thank you for your stay at the SANA Metropolitan Hotel. We are very pleased that you enjoyed your experience at our hotel and our service. We hope to have the pleasure of welcoming you back in the future. Sincerely,
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
25 May 2024 by Sana Metropolitan Team, Hotel Management
Estimado Sr. Francisco,Gostaríamos de agradecer a sua preferência pelo Hotel Sana Metropolitan e por partilhar a sua avaliação connosco.Temos um enorme prazer em saber que teve uma estadia agradável no nosso hotel.Ficaremos ao seu dispor. Com os melhores cumprimentos,
by A verified traveler
Posted 3 May 2024
Good, clean, hotel. Great Breakfast, nice staff.
Comment from Hotel Management
11 May 2024 by Sana Metropolitan Team, Hotel Management
Dear Elizabeth,We would like to thank you for choosing SANA Metropolitan Hotel for your stay.We were very happy that you enjoyed our hotels services.We do hope to have the pleasure to welcome you again in the future. Kind regards,
