Ratings based on 319 Verified Reviews
4.9 Room cleanliness
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
Very nice host, there is food for breakfast in the fridge and the welcome cupcake and fruit on the table when we arrive. Very convenient location, and there is luggage storage in the building. Will recommend it and will come back definitely.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the thoughtful touches. At Residentas, we always strive to provide these little details to make our guests' stay as comfortable as possible. We truly appreciate your recommendation and would be thrilled to welcome you back on your next visit to Lisbon!
by A verified traveler
Posted 28 Dec 2024
Beautiful property, we loved the decor style in keeping with the city of Lisbon (especially the azulejos), and the amazing location on the Praca do Rossio. The small details were also appreciated - such as the table set on our arrival.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your kind words! We're delighted to hear that you loved the decor and the attention to detail. Our team always strive to add extra touches to make our guests' stay as comfortable and memorable as possible, and we're so glad you appreciated that. We would be thrilled to welcome you back!
by A verified traveler
Posted 21 Dec 2024
Great location with lots of space and amenities. Highly recommend.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you for your wonderful review! We're so happy to hear that you enjoyed the location and the spacious amenities. We always strive to provide everything our guests need to feel comfortable and at home. We would love to host you again in the future!
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you for your wonderful review and perfect rating! We're so glad to hear you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 18 Dec 2024
My 3 night stay was absolutely amazing! It is very well located and super spacious! I will definitely return here when I’m in the area! Thank you for the great communication from the management team!
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your kind words! We're delighted to hear that you had an amazing stay and enjoyed the spaciousness and prime location of the apartment. It was our pleasure to provide you with excellent communication, and we’re thrilled that you plan to return in the future. We look forward to welcoming you back!
by A verified traveler
Posted 16 Dec 2024
The staff was super helpful, friendly and responded to all inquiries really fast. The communication was easy and helpful. The VIP amenities were great. The apartment was beautiful, comfortable and quiet. Highly recommended.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the apartment and found our team helpful, friendly, and responsive. We take pride in providing excellent service and it's great to know that our communication and VIP amenities made your stay even more enjoyable. We truly appreciate your recommendation and would love to welcome you back anytime!
by A verified traveler
Posted 13 Dec 2024
The room was perfect for our family. The LOCATION was best because of how central it was to any event we wanted to attend. All the beds are very comfortable and the room was very spacious. The concierge was very friendly and has welcomed us and provided us with suggestions as to where to visit and great places to eat around the area. They even gave us a welcoming gifts in our room. I will definitely go back and stay there again.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that the apartment was perfect for your family and that you enjoyed the central location. It's great to know that our team was able to provide helpful recommendations and make your stay even more memorable with the welcome gifts. We are always available to assist and ensure you receive excellent service throughout your stay. We look forward to hosting you again!
by A verified traveler
Posted 10 Dec 2024
An amazing property with an amazing location right at Rossio Square. Many thanks to the staff who, from the earliest contact, was incredibly helpful and welcoming. They even prepared a surprise for my Dad who was celebrating his birthday on the day we arrived. They made every effort to make us feel special. We loved staying here and I would not hesitate to stay here again.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your wonderful review! We're so glad to hear that you had an amazing experience and enjoyed your stay. It was our pleasure to help make your Dad's birthday special, and we truly hope he enjoyed the surprise. We're delighted you loved the location and felt well taken care of by our team. We’d be absolutely thrilled to welcome you back on your next visit to Lisbon!
by A verified traveler
Posted 10 Dec 2024
The perfect hotel in the perfect spot - right in the middle of everything! We could not be happier with our stay.
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience and enjoyed our central location. It's great to know that everything met your expectations and would love to welcome you back!
by A verified traveler
Posted 10 Dec 2024
Location was excellent. Washing machine didn’t work but they did wash our clothes. There was smell in the bathroom
Comment from Hotel Management
30 Dec 2024 by Residentas Team , Hotel Management
Thank you for your feedback! We're glad to hear that you enjoyed the excellent location of our property. We sincerely apologize for the issues with the washing machine and the bathroom smell. We always strive to ensure everything is in perfect working condition, and we appreciate you bringing this to our attention. We’re happy that our team could assist with your laundry needs. We will address these concerns to improve future guests' experience. We hope to host you soon!
