Ratings based on 420 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Please be careful to rent a room. Linen,toppers and pillows had a lot of stains, towels very tiny and old windows very dirty. The receptionists very nice and polite, helped us to change a room.
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 13 Aug 2024
We were in room 408, which had a terrible smell when entering. It took two days to air out and spray air freshener to lessen the stench. After one day, the AC unit started making a very loud noise to the point where couldn’t here normal conversation. It made this noise even when turned off. Had to were earplugs just being there and made sleep difficult. The shower curtain isn’t waterproof and as a result the bathroom floor gets soaked. We asked for the AC to be fixed or a room transfer on day two but the mechanic wasn’t in on the weekend and stated no rooms were available. Finally got a room transfer on day five which was a much better room. We ask for a full or partial refund for the three nights we endured the terrible conditions in room 408.
by A verified traveler from Tadworth
Posted 5 Aug 2024
by A verified traveler
Posted 16 Jul 2024
Room was not cleaned properly, empty plastic bottles and dirty was under the bed.
Bathroom was smelly.
by A verified traveler
Not worth the price
Posted 30 Jun 2024 on HotelsThis place is filthy. The bed sheets had stains on them and visible signs of bed bug residue. We looked under the sheets as we read other reviews of bed bugs and the evidence was there. We left the hotel after about ten mins in the room and booked a much cleaner hotel.
by A verified traveler
Posted 28 Jun 2024
Para quedarse un par de noches, no tuve ningún problema con el cuarto, pero obviamente se necesita más limpieza
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 25 May 2024 on Hotels
The Residential is located in a very nice neighborhood. There are two restaurants besides the hotel with very friendly people, which made a plus to our stay, The front desk lady was such an amazing young lady, ready to help us to solve any problems for which we are very grateful. And the cleaning staff was very polite. There are some negative aspects: the front door is extremely heavy and we did not have instructions to enter, we had to call the front desk from the street. After 10:00pm, the front desk is closed until 10:00am. The room did not have any amenities, only the beds, one towel per person, and liquid soap for the shower.
