Ratings based on 57 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2023
The hotel doesn't exist as a hotel. just a sign outside. They stole my money. You cant get there by car. No lighting outside. Just a building. Do not book with this ghost hotel.
by A verified traveler
Posted 14 Oct 2023
We checked in and didn’t have a very smooth check in process. The place was musty and windows couldn’t be kept open easily because of bugs. No air conditioning. We went out for dinner and returned. Once in bed, we discovered our two rooms were INFESTED with bed bugs. In the few hours we were in bed before realizing, my family suffered hundreds of bites. After this, we couldn’t get a hold of anyone who spoke English or the host for many hours and eventually decided to leave to go elsewhere because we were offered a different room and didn’t feel comfortable staying here. We asked for a refund and didn’t receive one. We spent $500 for a room we never slept a full night in and the host never even bothered to contact us back after we left a note. We noticed bedbugs CRAWLING on the walls in certain places. This was the worst experience I’ve had in any accommodation after 5 trips to Europe. Totally ruined our Sintra trip as we weren’t able to find another hotel in the area. I would not recommend the service or hotel to anyone and I am having to contact my credit card company to attempt to get out money back because Expedia wouldn’t help us out either/honour a refund. I have never written a negative review, but please save your money and skip this place!
by A verified traveler from Toronto
Posted 17 May 2023
Loved this place! Beautiful property and so much to see within the property itself. Breakfast was amazing and price was fair. We got the suite and the room view was beautiful. Definitely coming back here!
by A verified traveler
Posted 25 Oct 2022
It is a rare pleasure to be able to stay in a five-hundred year-old property which has been continuously inhabited and whose owners have created and maintained such beautiful landscaping. Our host was gracious and interested to share the property's history (and that of her family) which enriched our stay.
by A verified traveler
Nice Spot, Need Own Car
Posted 8 Jul 2022 on Hotelsa nice hotel set back in the lushness of sintra, however it is quite inconvenient to get from here to main areas. The road is a 1 way 30 minute loop even though you are only 5 mins drive in the other direction. And if you do not have your own vehicle, requesting an uber was a real pain as the uber app did not recognize the 1 way road so was trying to have drivers go the opposite way for a 5 minute drive which only paid a couple euro. Of course, no driver would go out that way and do a 30 minute loop for only a couple euro.
Nice spot, just be sure to have your own vehicle or be willing to walk 3 km to the area of town.
by A verified traveler
Posted 1 Nov 2019
This facility is not a "Hotel" as advertised on Expedia. The brick and dirt path leading to the hotel in only suitable for goats. In some places it is barely wide enough for a small car to pass. The rooms smell of mildew and there is no central heating. The photo on Expedia is misleading since it was taken from the back of the property. The front entry is an old wood double door with high walls off the goat path that passes for an entry road to the property. The beds have to be over 30 years old and you will feel every spring when sleeping. The facility is up in the high hills over Sintra in an area infested with mosquitoes. The owner has a note in every room telling to you use insecticides and then sleep in the room after spraying. No one speaks English except the owner who never showed during our stay. The staff of two were very kind and did their best under these deplorable conditions.
GPS is not correct for Sintra since the town changed their street directions years ago and GPS has never been updated. Trying to find this facility without GPS is a nightmare. We found an Uber driver at a filling station who was kind enough to guide us to the access road off of the high hill road leading to the property. We had to leave after two days there due to the horrible conditions of our room. Presently, still fighting them over the charges. This listing should not be on Expedia. The advertising is inaccurate and misleading.
Comment from Hotel Management
5 Dec 2019 by Idalina, Hotel Management
We are very sorry you felt that bad about our Quinta,
by A verified traveler
Posted 21 Oct 2019 on CheapTickets
Comment from Hotel Management
25 Oct 2019 by Idalina Lognard Graça, Hotel Management
Thanks for your rate.
by A verified traveler
Posted 5 Aug 2019 on Hotels
Comment from Hotel Management
14 Aug 2019 by Idalina, Hotel Management
Thanks
by A verified traveler
Posted 30 May 2019
Comment from Hotel Management
20 Jun 2019 by Idalina, Hotel Management
Thanks for your review
by A verified traveler from Melbourne
Posted 19 Apr 2019
VERY difficult to find. One way streets everywhere and google maps and car GPS could not find it. Thank goodness for a toir guide we came across nt chance.
House was Old and worn. Electrical plugs hanging out of the wall or lamps with patched up exposed wires.
Small rooms, not very clean. Smelled musty.
Nice for the experience of a country house. But would not want to stay for long.
Comment from Hotel Management
20 Apr 2019 by Quinta de São Thiago, Hotel Management
We are sorry that it was so difficult to find the Quinta. The location, in the middle of Sintra but far away from everything is which makes our Quinta so special. We are hoping to improve the access in the future until then, we will make sure to inform guests about the difficult location in the future.
We are also very sorry that you experienced the Quinta as old and worn. Indeed it is a very old house but we are doing our best to maintain it in good conditions. We will inform our staff immediately to check all other issues mentioned.
Thank you for letting us know.
