Ratings based on 469 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Great staff complementing an excellent hotel option in the Cascais city center. Being next to the Marina, with many shops and restaurants is a plus. Parking nearby is not expensive for longer stays.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler from Laval
Posted 16 Nov 2024
by A verified traveler from La Jolla
Posted 13 Nov 2024
Good location, but maintenance of the rooms and gym should be better. The park is not easy.
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 27 Oct 2024
Nice location wonderful staff. Ave rooms and not enough windows. Bar area quite corporate and echoes
Comment from Hotel Management
9 Nov 2024 by Vera Santos , Guest Service, Hotel Management
Dear Mrs. Patricia,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Cidadela Cascais and regain your trust during your next visit.Warm regards,Vera Santos, Guest Relations
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 25 Oct 2024
Great location for Ironman Cascais. The staff is extremely welcoming and friendly. They helped with bike storage, allowed bikes in rooms, and opened breakfast early so athletes could eat before the competition.
Comment from Hotel Management
9 Nov 2024 by Vera Santos , Guest Relations, Hotel Management
Dear Mr. Jake, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Vera Santos, Guest Service
by A verified traveler
Posted 23 Sep 2024
Great experience amazing breakfast and staff especially Paulo (luggage gent) and Naureen (waitress both lunch and breakfast) extremely helpful
Comment from Hotel Management
6 Oct 2024 by Vera Santos , Guest Relations, Hotel Management
Dear Mrs. Kathy, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Vera Santos, Guest Relations
by A verified traveler
Posted 16 Sep 2024 on Hotels
