Ratings based on 244 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Andover
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Hui,Thank you for your positive feedback.We are really pleased we met your expectations.We look forward to welcoming you back.Kind regards,Sara Trigueiros, General Manager
by A verified traveler from New York
Posted 19 Nov 2024
Location is the winner here! The hotel is newish, but standard rooms are very small. I had the one that faced the side of the building and it was always very dark in the room. The reception staff is okay, but not warm or very friendly (which came as a true surprise). Also, please note that there is no lobby of any kind there- you open the door and step into a very busy restaurant. This was also strange. So, would I be back? No, I’ll look for a better boutique hotel in Lisbon. But you won’t regret it if you’re set to go there.
Comment from Hotel Management
24 Nov 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Eugenia,Thank you for sharing your experience with us.We are pleased that you appreciated the cleanliness of your room and our overall hotel condition. Our team takes great pride in maintaining high standards for our guests' comfort.However, we understand that you found the standard rooms to be smaller than expected and that the atmosphere of our reception area did not meet your expectations. We strive to provide a welcoming environment, and we regret that the restaurant's busy nature impacted your experience. Additionally, we are sorry that the reception staff did not deliver the warmth and friendliness that we aim for; we’ll be sure to reflect on your comments with the team.Nonetheless, we are delighted that you enjoyed the hotel's location, right in the heart of Lisbon, which allows easy access to various attractions like the São Jorge Castle and Figueira Square.We would love to welcome you back on a future occasion.Kind regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 26 Oct 2024
Great location.
Comment from Hotel Management
27 Oct 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Walter,Thank you for taking the time to share your experience with us.We are delighted that you enjoyed our hotel's prime location, impeccable cleanliness, and excellent service. Our establishment is situated in the heart of Lisbon, right on Figueira Square, allowing easy access to downtown attractions and public transport. We take great pride in maintaining high standards of cleanliness throughout our premises, including our rooms equipped with top-quality linen and mattresses. Our team strives to provide exceptional service, and we're pleased to know their efforts were appreciated during your stay.Regarding the hotel's condition and room amenities, we continuously work on improving our facilities to ensure guest comfort. Our rooms are designed with a focus on nature, textures, and colors, reflecting the history of the old fruit and vegetable market that once occupied Figueira Square. We hope you were able to enjoy amenities such as the sound-proof windows, mirror TV, and premium RITUALS toiletries provided in each room.We would be thrilled to welcome you back for another pleasant stay at My Story Hotel Figueira.Best regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 23 Oct 2024
Perfectly located for all the most interesting sites in the old city.
Comment from Hotel Management
24 Oct 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Frank,Thank you for sharing your experience with us.We are delighted that you appreciated the cleanliness, condition, service and amenities of our hotel. Our team works diligently to maintain our property and provide a comfortable stay for all guests. It is great that you enjoyed the various features of your room, and we are pleased that you found our establishment to be ideally situated for exploring the fascinating sites of the old city.We hope to have the pleasure of welcoming you back in the future.Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 20 Oct 2024
Very central but to expensive for the type of hotel it is,
Comment from Hotel Management
23 Oct 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Arturo,We appreciate you taking the time to share your feedback with us.We are pleased that you found our hotel to be centrally located. Our position in the heart of Lisbon, right on Figueira Square, allows guests to easily explore the downtown area and access public transport.However, we regret to learn that your overall experience did not meet your expectations. We take great pride in offering competitive rates for our prime location and amenities. Our rooms are designed with comfort in mind, featuring soundproof windows, high-quality mattresses, and premium RITUALS amenities. We are sorry if these aspects did not align with your preferences. We will review your comments to ensure we consistently meet our usual high standards.We hope you will give us another opportunity to provide you with a more satisfying stay in the future.Best regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 11 Oct 2024
We enjoyed our stay at My Story Figueira. The staff on reception are very helpful & a shout out especially to Patricia who on our last day assisted us with our Taxi when a lot of roads were closed off for a run.
The hotel dining room is lovely & the food very good. The breakfast is plentiful but a little more guidance from the waiting on staff would be useful, pointing out the tea & coffee arrangements & also letting you know that the eggs need to be ordered from them, they show no interest in helping you.
The bedrooms however are tiny & there is only space for hanging clothes everything else had to stay in the suitcase, not one drawer. It's ok once you learn how to keep out of each others way.
The hotel is in a great location for getting around, close to tram stops, taxis, the train station which we used to get to Sintra (very easy) & 2 lifts just around the corner to get you up to the castle.
Many thanks once again to reception who helped us with all our trips out especially to Sintra.
Comment from Hotel Management
13 Oct 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Janet,Thank you for taking the time to share your valuable review.We are delighted that you appreciated the assistance from our reception staff, particularly the helpful service provided by Patricia. It's also heartwarming to know that our dining experience and food quality met your expectations, contributing positively to your stay.However, we regret to hear that certain aspects did not fully meet your satisfaction. We want all our guests to have a comfortable and convenient stay, and we apologize that our room size and storage facilities fell short of this. We understand the importance of a spacious environment and ample storage, and we're sorry for any inconvenience this may have caused. Additionally, we acknowledge your comments regarding breakfast service and will ensure our staff members provide clear guidance on our offerings moving forward.Nonetheless, we are pleased you appreciated the prime location of our hotel, which serves as an ideal base for exploring Lisbon and enjoying its vibrant culture. The cleanliness and condition of our hotel are aspects we take great pride in, and we're also glad these contributed to a positive experience during your visit.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Sara Trigueiros, General Manager
by A verified traveler
Posted 27 Sep 2024
Cool hotel. Great room. Only negative was the height of the makeup mirror.
Comment from Hotel Management
29 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Margaret,Thank you for sharing your review.We are thrilled to hear about your positive impressions of our establishment.We are pleased that you enjoyed the comfort and amenities of your room, designed to provide a unique and comfortable experience.However, we understand that the height of the makeup mirror was not up to your expectations. We value your comfort and satisfaction, and although all our rooms are designed with care, we acknowledge that some details may not meet every guest's individual needs.Nonetheless, we are glad that the overall condition of our hotel and the service provided by our staff left a good impression on you. We take pride in maintaining a high standard of cleanliness and ensuring that our guests have a memorable stay.We do hope to welcome you back in the future. All the best.Sara Trigueiros, General Manager
by A verified traveler
Posted 17 Sep 2024
It was an immaculate property with amazing friendly staff. We just had few hours of bad stench during our stay (the staff informed us that some cleaning was taking place). But other than that we had a fantastic time.
Loved the location - walkable to Rua Augusta and numerous places to eat.
Comment from Hotel Management
18 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Mohit,Thank you for taking the time to review your stay.It is heartening to hear of your satisfactory stay at My Story Hotel Figueira.We are delighted that you appreciated the immaculate condition of our hotel, the friendliness of our staff, and the cleanliness and amenities of your room. Ensuring our guests have comfortable and well-appointed accommodations is a priority for us, and our dedicated team works tirelessly to maintain our high standards.However, we deeply regret the brief inconvenience caused by the unpleasant odour during your stay. Please accept our sincerest apologies for any discomfort this may have caused. We appreciate your understanding that maintaining our property sometimes involves necessary procedures which we strive to manage with minimal disturbance to our guests.Nonetheless, it is great to learn that our prime location added value to your visit, making it convenient for you to explore Rua Augusta and the surrounding dining options. The charms of Lisbon are best experienced when staying in a central location like ours, and we're glad you could take full advantage of that.It would be a pleasure to have you return on another occasion. All the best,Sara Trigueiros, General Manager
by A verified traveler from Jersey City
Posted 15 Sep 2024
Great location. Room size and functionality poor.
Comment from Hotel Management
22 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Helen,Thanks for taking the time to review your stay at our hotel.We are pleased that the cleanliness of our rooms, the condition of the hotel, and the amenities provided met with your approval. Our team strives to maintain a high standard of service and comfort for all our guests.However, we regret that the size of the room did not meet your expectations. Our historic building offers a variety of room sizes and layouts, each designed to optimize the unique space while preserving the character of the property. We understand that functionality is crucial, and we will take your feedback into consideration as we continuously seek to improve our guest experience.Nonetheless, we are delighted that you enjoyed our property's prime location, right in the heart of Lisbon, which offers guests convenient access to explore the city's attractions.We hope to welcome you back. Best wishes,Sara Trigueiros, General Manager
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Sara Trigueiros, General Manager, Hotel Management
Dear Shoji,Thank you for your valuable feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that we have the pleasure of welcoming you back in the future. Best regards,Sara Trigueiros, General Manager
