Ratings based on 883 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
5 Nov 2024 by IVONE PEREIRA, Hotel Management
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Lisboa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager
by A verified traveler
Posted 31 Oct 2024
Good Clean Hotel.. beds ok.. pillows hard.. Unfortunately the Staff from checkin, bar area at night.. just Average.. Not sure they are happy with their jobs.. bathrooms need to be better accessible as you have to climb into a tub to shower.. door gets in way too.. anyway still Clean and quiet..
Comment from Hotel Management
5 Nov 2024 by IVONE PEREIRA, Hotel Management
Dear Paula,We very much appreciate your comments regarding your stay at the Mercure Lisboa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Ivone PereiraFront-Office Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
25 Oct 2024 by paulo Castro, Hotel Management
Dear Nigel,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com
by A verified traveler
Posted 20 Sep 2024
Clean Hotel. Comfortable Beds. Bathtub a bit slippery. Good Breakfast
Comment from Hotel Management
24 Sep 2024 by paulo Castro, Hotel Management
Dear Bernhard,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com
by A verified traveler
Posted 9 Sep 2024
Places to eat around the area were limited
Comment from Hotel Management
13 Sep 2024 by IVONE PEREIRA, Hotel Management
Dear Robert,We very much appreciate your comments regarding your stay at the Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
13 Sep 2024 by IVONE PEREIRA, Hotel Management
Dear Fernando,We very much appreciate your comments regarding your stay at the Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager
by A verified traveler
Posted 6 Jul 2024
Experience was much lower than expected for this price point. You feel that they are trying to cut costs on every possible thing and squeeze every last penny out of the client.
Positives:
Staff very polite and helpful
Rooms are of adequate size
Easy access from garage to the rooms
Negatives:
Very bad value for money.
Breakfast very poor lacks variety and there were flies flying around the juice area which is just unacceptable.
The garage is super hard to get into and out, entrance and exit are from the same ramp they have traffic lights inside the garage (a first for me) to avoid cars coming face to face with each other and if you a driving a large vehicle like mine the parking spaces are impossible to fit into.
Rooms are old and run down with no views mine was overlooking an air conditioning unit.
Comment from Hotel Management
10 Jul 2024 by paulo Castro, Hotel Management
Dear Karim,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com
by A verified traveler
Posted 3 Jul 2024
by A verified traveler from Toronto
Posted 27 May 2024
It is in a business area, nothing around to see or do.
Comment from Hotel Management
5 Jun 2024 by Ivone Pereira - Front-Office Manager, Hotel Management
Dear Robert,Thank you for taking the time to tell us about your experience at the Mercure Lisboa hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ivone PereiraFront-Office Manager
