Ratings based on 330 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Small but tastefully appointed rooms. Staff are excellent and go out of their way, especially the bar staff! Breakfast is excellent
Comment from Hotel Management
3 Dec 2024 by FO Team , Hotel Management
Dear Abhirup,Thank you for taking the time to write this review, following to your recent visit to Mama Shelter Lisboa.We are pleased to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! 3
by A verified traveler
Posted 25 Nov 2024
I recommend this hotel for various reasons. My room was comfortable and very clean, with a window that can open for fresh air. The hotel staff is super nice and helpful. The location is nice, quiet and safe. The subway is right around the corner and several buses and trams as well. This made my visit to Lisbon special . Thank you to all.
Comment from Hotel Management
27 Nov 2024 by FO Team , Hotel Management
Dear Sylvia Thank you for taking the time to write this review, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! 3
by A verified traveler
Posted 24 Nov 2024
Great food, great services 👍
Comment from Hotel Management
24 Nov 2024 by FO Team , Hotel Management
Dear Roberto,Thank you so much for this kind feedback Mama Loves You and she can't wait to welcome you back very soon! 3 Sincerely,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by FO Team , Hotel Management
Dear Ngai,Thank you for this awesome score Mama 3 You
by A verified traveler
Posted 14 Nov 2024
Polite and friendly staff for a really seamless check in. Great location, next to Rato station and plenty of stores for groceries...which you'll need as there are only a couple of bars of soap and a small bottle of body lotion in the bathroom. However, there's a comfy bed, good hairdryer, and TV with lots of options. The shower itself has really good pressure. Local restaurant recommendation: Pabe, for authentic Portuguese cuisine.
Comment from Hotel Management
19 Nov 2024 by FO Team , Hotel Management
Dear Iara,Thank you so much for sharing your feedback, we deeply appreciate it as well as the constructive comments!It makes us very happy to know that overall you enjoyed a nice experience Mama Loves You
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by FO Team, Hotel Management
Wow! Thank you for this amazing score! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3
by A verified traveler
Posted 2 Nov 2024
Facilities was lacking, rooms very oddly layed out. Food in restaurant was not very good. Front desk staff where great.
Comment from Hotel Management
3 Nov 2024 by FO Team, Hotel Management
Dear Jeremy,Thank you for taking the time to share your experience with us.We are happy to learn that our Front Desk team were able to make a difference for your stay!Regarding the mentioned issues, we will report it to the management team and make sure we are able to ameliorate our services.We wish to have you with us again on your next Lisboa visit.Mama 3 You
by A verified traveler
Posted 1 Nov 2024
I like pretty much everything. Very fun hotel to stay in. I wish there’s more space to put suitcase and etc.
Comment from Hotel Management
3 Nov 2024 by FO Team, Hotel Management
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3
by A verified traveler
Posted 27 Oct 2024
This was a lovely, clean, friendly and very fun hotel. The staff was welcoming and friendly, and the rooftop bar/restaurant was awesome!!
Comment from Hotel Management
29 Oct 2024 by FO Team , Hotel Management
Dear Anita,Thank you so much for this amazing and kind comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by FO Team , Hotel Management
Dear Tracy,Wow! Thank you so much for this amazing score! Mama Loves you and she can't wait to welcome you back 3
