Ratings based on 988 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Was good.
Comment from Hotel Management
12 Nov 2024 by Vip Inn Berna, Hotel Management
Dear Ms. Christina,On behalf of the entire VIP Berna team, we thank you for your comments about your stay and experience at our hotel.It is very rewarding to have our guests acknowledge our performance.We hope to have the pleasure of seeing you at our hotel soon.Best Regards,
by A verified traveler
Posted 1 Jun 2024
Short distance and bus stop going to alfama, there are walking distance descent restaurant. Not much amenities within the hotel. We can hear the conversation in the next room. I guess they're under renovation but overall our basic needs are met!
Comment from Hotel Management
1 Jun 2024 by Vip Inn Berna, Hotel Management
Dear Ms. Mary,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Vip Inn Berna, Hotel Management
Dear Mr. José Silva // Ms. Maria Freitas,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,
by A verified traveler
Posted 4 Feb 2024
Horrible customer service. The night clerk not warm and the next morning, a female clerk didn't respond my good morning. Both in horrible mood
by A verified traveler
Posted 14 Jan 2024
I was stuck in a bind and was able to get into this hotel very quickly. The staff was very helpful and friendly and tried their best to accommodate you. The rooms were very clean right down to the nice deep soaking tub. Very hot water that's a plus for me. Everything is within minutes of a car or walk. Quiet and the breakfast was only 9 euros. And they had a lot to choose from.
Comment from Hotel Management
14 Jan 2024 by Vip Inn Berna, Hotel Management
Dear Ms. Ashley,We were delighted to welcome you to VIP Berna.Your kind words of appreciation will be shared with the entire team that welcomed you. We look forward to welcoming you back in the near future so that you can enjoy yet another new and pleasant experience.Best Regards,
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
14 Jan 2024 by Vip Inn Berna, Hotel Management
Dear Mr. Joan,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Vip Inn Berna, Hotel Management
Dear Ms. Daile,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Hotel Vip Berna, Hotel Management
Hon. Mr. AndrewThank you in advance for your preference for our Hotel. We regret that we did not meet your expectations, especially with our welcome.We hope to have the opportunity to welcome you again and surprise you positively.Best regards,Hotel Vip Berna
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
29 Nov 2023 by Vip Inn Berna, Hotel Management
Dear Mr. Tony,We would like to thank you for the comment regarding your stay.Our guests’ opinions are very important to us, so that we can improve and perfect our services. We hope to see you again soon at VIP Berna.Best Regards,
by A verified traveler
Posted 21 Oct 2023
It's absolutely great and so are the people
Comment from Hotel Management
27 Oct 2023 by Vip Inn Berna, Hotel Management
Dear Ms. Donna,Thank you very much for giving us the maximum score!Comments like these give us the motivation and encouragement to always do more and better.We will continue to work to earn your trust. See you soon!Best Regards,Vip Inn Berna
