Ratings based on 975 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clermont
Posted 22 Nov 2024
The staff at the Santa Justa Hotel were EXCELLENT!!! They were GREAT!!! The staff was Professional and extremely helpful. My wife got sick during the trip and one of the staff walked with me to show me where the nearest pharmacy was located so I could get some over-the-counter medication for my wife. Everyone was GREAT!!! Thank you very much!!! Tony
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Santa Justa Team, Hotel Management
Thank you so much for choosing our Hotel Santa Justa Lisboa and for giving us a perfect rating! We’re thrilled to hear that your stay was excellent. We look forward to welcoming you again soon for another 5-star experience!
by A verified traveler
Posted 21 Nov 2024
The vip“upgrade “ was just a joke , we ask to return to a non VIP room
by A verified traveler from Seattle
Posted 21 Nov 2024
The room was clean, well appointed, beds comfortable, and bathroom was great. Staff were very friendly and helpful. Location was fantastic - close to everything and walkable. Felt quite safe. I would definitely stay again. 25 mins taxi from airport. During the day the taxi could not drive up to hotel because hotel is in a walking zone, but after hours they could.
Comment from Hotel Management
22 Nov 2024 by Hotel Santa Justa Team, Hotel Management
Dear Anne,Thank you so much for choosing our Hotel Santa Justa Lisboa and for sharing your experience with us. We’re delighted to hear that your stay was excellent! We truly appreciate your kind words about the room, the comfort of the beds, and the helpfulness of our staff. We’re also glad you enjoyed our fantastic location, which is perfect for exploring the city on foot. It’s great to know you felt safe and comfortable throughout your stay. We apologize for the taxi access issue during the day, but we’re happy it was convenient after hours. We would love to welcome you again on your next visit to Lisbon!
by A verified traveler
Posted 20 Nov 2024
Great location. Hotel staff as well as the restaurant service and food were excellent. Would definitely recommend.
Comment from Hotel Management
22 Nov 2024 by Hotel Santa Justa Team, Hotel Management
Thank you so much, Anne Bernadette, for choosing our Hotel Santa Justa Lisboa and for sharing your experience with us. We’re thrilled to hear that you enjoyed our great location and that both the service from our staff and the food at our restaurant were excellent. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Lisbon!
by A verified traveler
Posted 19 Nov 2024
Amazing service.
by A verified traveler from Albany
Posted 18 Nov 2024
Beautiful hotel in the center of Baixa, the best location in town walking distance everywhere. nice flat walking around town and you can even walk to Alfama with its steep streets. Excelent service and ample and comfortable room. We got upgraded to a junior suite and were welcome with a bottle of wine, porto, chocolates and of course pastel de nata. They have a restaurant on the premises so that isnice if you arrie late or are short on time
Comment from Hotel Management
22 Nov 2024 by Hotel Santa Justa Team, Hotel Management
Thank you so much, Gladys, for choosing our Hotel Santa Justa Lisboa and for sharing your experience with us. We’re thrilled to hear that you enjoyed our central location, which is perfect for exploring the city on foot, and that your stay was so comfortable. It was a pleasure to upgrade you to a Junior Suite and welcome you with a bottle of red wine, port wine, chocolates, and of course, our famous pastel de nata. We also truly appreciate your kind words about our service and restaurant. We would be delighted to welcome you again on your next visit to Lisbon for another unforgettable experience!
by A verified traveler
Posted 17 Nov 2024
Property was in the heart of a bustling district with plenty of shops and restaurants and tourist sites
by A verified traveler
Posted 15 Nov 2024
The staff were amazing. Food was great.
by A verified traveler from Winston Salem
Posted 15 Nov 2024
